DeEtta Sallee
Joplin
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Drivers Support
Specialty Foods Distribution
02.2025 - 12.2025
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours across night, weekend, and holiday shifts.
Researcher
Alliance Title
08.2024 - 10.2024
- Determined accurate ownership of properties in a timely manner by thoroughly reviewing essential legal documents.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gathered and organized information for research purposes.
DMV Title Clerk
CGB Holdings LLC
09.2023 - 08.2024
- Calculated and remitted state sales tax, service and other charges.
- Provided general notary services/acknowledgements for lost titles etc.
- Communicated with customers to resolve common title issues.
- Organized and prepared tax and title documents to transfer ownership of property.
- Performed routine data entry or document management.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
Representative
Promoveo Holdings LLC
08.2023 - 09.2023
- Achieved high satisfaction ratings through proactive one-call resolutions of customer issues.
- Addressed customer account discrepancies and concerns.
- Adhered to company policies and scripts to consistently achieve call time and quality standards.
- Company lost funding and closed it's doors 4 weeks after hire.
Technical Support Specialist II
Sparklight/CableOne
03.2022 - 08.2023
- Troubleshoot customer technical issues with cable, phone and internet services including, but not limited to modems/routers, internet connections, WIFI, cable/video equipment issues and home phone service.
- Provided accurate, prompt and consistent resolution to technical problems by following standard operating procedures.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Representative
Alorica
11.2021 - 03.2022
- Assisted elderly/disabled customers with their medication orders through Express Scripts.
- Adhered to operational standards and call metrics with outstanding scores.
- Acted as mediator between Medicare, Express Scripts Pharmacists, Physician's offices and the customers to get their 60 day supply, when Medicare refused full supply of insulin and/or chemotherapy, along with various other medications.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Count Team Member
Downstream Casino Resort
08.2021 - 11.2021
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Counted cash and casino chips to accurately reconcile transaction reports.
- Proven ability to learn quickly and adapt to new situations.
- Balanced books with daily summary reconciliations.
General Laborer
Schreiber Foods Inc.
07.2020 - 08.2021
- General Production, in the cheese slice department, as an essential worker during covid.
- Worked 12-16 hour overnight shifts and lifted 75 pounds regularly in excessive heat and cold.
- Assisted team members with tasks that require group effort.
- Notified supervisors of defective equipment or material.
- Performed quality checks on products and materials to identify any defects.
- Followed instructions and safety protocols to prevent accidents and injuries.
Financial Services
World Acceptance Corporation
06.2010 - 07.2020
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Advised clients of financial services that could prove to be beneficial.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Partnered with Account Manager to support preparation of client materials to educate, train and inform on benefits, services, and self-administration tools.
- Analyzed expenditures and other financial information to develop plans and budgets for increasing profits and improving services.
- Verified application and account details to accurately asses credit and financial risks of potential clients.
- Reconciled month-end totals for timely and accurate reporting of financial information.
Education
No Degree - General Studies
Joplin Sr High School
Joplin, MO06-1990
Skills
- Attention to Detail
- Consumer Demographics
- Critical Thinking
- Data entry
- Decision-making
- Customer relations
- Google drive
- Data Collection and Organization
- Digital Research Tools
- Documentation and Reporting
- Effective Multitasking
- Fieldwork Experience
- File Management
- Internet Searches
- Interpretation of Findings
- MS Office
- Progress Tracking
- Quality Assurance Standards
- Research Processes
- Solution Quality Assurance
- Strong Mathematical Aptitude
- Strong Work Ethic
- Works Well Under Pressure
- Knowledge of All Office Equipment
Certification
- Notary Commission, 10 years, 01/01/15, Present, State of Missouri
- Tax Preparation Certification, 19 years, 01/01/04, Present
Timeline
Drivers Support
Specialty Foods Distribution
02.2025 - 12.2025
Researcher
Alliance Title
08.2024 - 10.2024
DMV Title Clerk
CGB Holdings LLC
09.2023 - 08.2024
Representative
Promoveo Holdings LLC
08.2023 - 09.2023
Technical Support Specialist II
Sparklight/CableOne
03.2022 - 08.2023
Representative
Alorica
11.2021 - 03.2022
Count Team Member
Downstream Casino Resort
08.2021 - 11.2021
General Laborer
Schreiber Foods Inc.
07.2020 - 08.2021
Financial Services
World Acceptance Corporation
06.2010 - 07.2020
No Degree - General Studies
Joplin Sr High School