Decoda Russom
Poplar Bluff
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Hucks Gas Station
Poplar Bluff
07.2024 - 04.2025
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assembly Line Worker
WW Wood Products Inc.
Dexter
04.2024 - 06.2024
- Verified accuracy of assembled parts before moving them down the line for further processing.
- Worked quickly and efficiently while maintaining high standards of quality control.
- Loaded raw materials into machines for processing according to instructions provided by supervisors.
- Adjusted machine settings according to job requirements, ensuring optimal performance.
- Maintained a safe work environment by adhering to all safety regulations and procedures.
- Followed standard operating procedures while performing tasks on the assembly line.
- Communicated effectively with co-workers about production progress throughout shift hours.
- Operated machinery such as drills, saws and presses to assemble parts.
- Recognized defective material and reported issues to management.
- Placed products in equipment or on work surfaces for further processing, inspecting or wrapping.
- Built and packaged products to comply with multiple work orders and deadlines.
- Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
Chemical Operator
Amyris
Leland
07.2023 - 01.2024
- Reviewed batch records for accuracy prior to completion of each job run.
- Participated in training sessions designed to improve understanding of complex chemical processes.
- Communicated effectively with supervisors regarding any issues that may arise during operations.
- Transported hazardous materials according to government regulations and company policies.
- Ensured that all chemicals were handled safely in accordance with established protocols.
- Conducted regular maintenance checks on all chemical processing equipment.
- Responded quickly to emergency situations involving hazardous materials or equipment malfunctions.
- Inspected and monitored processes to ensure compliance with safety regulations.
- Checked equipment for proper functioning prior to use.
- Operated various pumps, valves and other related equipment in a safe manner.
- Complied with OSHA safety guidelines while handling hazardous material.
- Adhered to safety procedures and protocols when using equipment and moving hazardous chemicals.
- Operated fork trucks safely and reported process upsets, chemical releases and security events to appropriate departments.
- Interfaced with PLC control system to manage and monitor blending of raw materials into finished products.
- Identified issues promptly and immediately notified supervisor regarding potential project delays.
- Added neutralizing agents to products and pumped products through filters to remove impurities.
- Collected product samples at precise times using correct methods to monitor and analyze chemical processes.
- Controlled risks of fire, explosions and burns by carefully following safety protocols.
- Completed regular inspections of equipment to identify malfunctions and leaks impacting performance or safety.
- Operated equipment to transfer chemicals to and from storage tanks.
- Observed gauges, recording instruments and flowmeters to maintain specified conditions.
- Checked work areas to detect leaks and equipment malfunctions to promote safe operating conditions.
Customer Service Representative
Circle K
Jacksonville
12.2022 - 07.2023
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Contacted customers about potential service upgrades, new services and account changes.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Surpassed sales goals through implementation of successful marketing strategies.
- Promoted available products and services to customers during service, account management and order calls.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Strengthened customer retention by offering discount options.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Administrative Specialist
Marine Corps
Havelock
07.2018 - 02.2022
- Monitored inventory levels of office supplies and ordered replenishments when necessary.
- Coordinated events such as conferences, workshops, seminars.
- Assisted with budget preparation activities by monitoring expenses and tracking costs.
- Greeted visitors to the office, answered phone calls, and directed inquiries appropriately.
- Created documents such as invoices and purchase orders according to established guidelines.
- Performed data entry tasks in an accurate and timely manner.
- Organized travel arrangements for staff members as needed.
- Prepared correspondence, memos, presentations, spreadsheets, databases. using MS Office programs.
- Handled confidential documents in a secure manner while ensuring privacy regulations were met.
- Monitored inventory levels of office supplies ensuring adequate stock is available at all times.
- Processed incoming mail on a daily basis; sorted mail into appropriate categories for distribution or filing purposes.
- Provided assistance with onboarding new employees; ensured that all paperwork was completed properly and filed accurately.
- Served as a liaison between departments within the organization to ensure efficient communication between all parties involved in a project.
- Developed and maintained filing systems for both paper and electronic records.
- Coordinated employee recruitment, performance evaluation and termination activities.
- Arranged domestic and international travel, hotel, and transportation needs for staff.
- Organized training, client meetings, team meetings and events.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Scheduled and coordinated meetings and travel arrangements for staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Drove customer feedback to deliver information to management for corrective action.
- Responded to customer issues to provide immediate resolution and improve retention.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Handled incoming calls and directed callers to appropriate department or employee.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
Education
High School Diploma -
MidEast Career And Technological Center
Zanesville, OH05-2018
Skills
- Customer service
- Technical support
- Order processing
- Billing procedures
- Problem resolution
- Sales support
Timeline
Customer Service Representative
Hucks Gas Station
07.2024 - 04.2025
Assembly Line Worker
WW Wood Products Inc.
04.2024 - 06.2024
Chemical Operator
Amyris
07.2023 - 01.2024
Customer Service Representative
Circle K
12.2022 - 07.2023
Administrative Specialist
Marine Corps
07.2018 - 02.2022
High School Diploma -
MidEast Career And Technological Center
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