Summary
Overview
Work History
Education
Beta Theta Pi
Timeline
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Declan Murray

Kansas City,MO

Summary

I am an experienced sales professional with almost 3 years of customer and client services, and five years of experience in the Sports Industry. I have achieved tremendous success with proven and effective communication between team members and customers.

Overview

4
4
years of professional experience

Work History

Account Executive

Kansas City Mavericks
02.2023 - Current
  • Generated $140k in Group Sales in the 23-24 season, attaining top performance in group revenue for the ticket department that year.
  • Exceeded Group Sales Goal in the 24-25 season, hitting $260k in total group sales, prompting a new role of Group Sales Specialist starting in the 25-26 season after record breaking year for the organization.
  • Contributed to the addition of over 300 new season ticket holders for the 24-25 season, while generating the most revenue with new accounts and clients.
  • Maintained a strong reputation of customer service and communication with both new and old fans, making myself a designated person to handle high stress situations in person or over the phone.
  • Utilized platforms such as DIGIDEK, creating projects and presentations to layout self-made ticket packages for companies and corporate outings.
  • Processed payments, sent invoices, and checked audits for home games using an online ticketing platform to achieve targeted revenue, specifically theme nights and playoff games.
  • Attended outside team community events with sponsored charities or partners. Made sure fans were engaging with current events on the calender, while trying to find new audiences with different projects and strategies.
  • Contributed to record-breaking overall revenue for the ticket sales department in the 24-25 season, including helping the franchise's first appearance in the Kelly Cup Finals in 15 years in the 23-24 year.
  • Worked every regular season and post-season game during each season, checking in with clients and bringing fans into VIP warmup/Bench Experiences with the team.
  • Teamed up with the Social Media department to push ticket related posts and events.

Eligibility Representative

National Association of Intercollegiate Athletics
06.2022 - 11.2022
  • Trained to help student-athletes become eligible before the season of play by reviewing academic and athletic records in high school and college.
  • Using the NAIA By-laws to guide decisions on further eligibility, call and exchange emails daily with University Athletic Directors and Coaches to confirm participation of student-athlete transfers and school transcripts.
  • Maintain and finalize over 70 student files weekly to keep athletes' eligibility process on schedule before the first match of the season.
  • Maintain contact with students who are on personal files to send in necessary information before the final review of students.

Operations Intern

Sporting Kansas City
08.2021 - 05.2022
  • Promoted to Lead Intern Role after my first semester as an intern and assumed part-time roles to train new associates on daily responsibilities for my final semester.
  • Performed needed tasks for the Sporting Fields and Athletics Department (SFA)
  • Operated at two main training facilities under Sporting KC and Sporting KC II.
  • Assisted with setting up fields and practices for Sporting Academy teams and Youth Soccer Tournaments.
  • Ensure facility and Sporting II Locker rooms were kept clean and restocked with supplies.
  • Helped facilitate multiple league games while other events were taking place on busy weekends.
  • Communicate with other facility managers to keep supplies and equipment ready to use.

Education

Bachelor of Science - Sports Management

Rockhurst University
Kansas City, MO
12-2022

High School Diploma -

Chaminade College Preparatory School
St Louis, MO
05-2018

Beta Theta Pi

  • 2018-2022 Rockhurst University
  • VP of Programming 2020-2022

Timeline

Account Executive

Kansas City Mavericks
02.2023 - Current

Eligibility Representative

National Association of Intercollegiate Athletics
06.2022 - 11.2022

Operations Intern

Sporting Kansas City
08.2021 - 05.2022

Bachelor of Science - Sports Management

Rockhurst University

High School Diploma -

Chaminade College Preparatory School

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Declan Murray