December Brown
Kansas City
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Resourceful professional in financial services, known for high productivity and efficient task completion. Specialized in risk assessment, regulatory compliance, and customer service. Excel using communication, problem-solving, and adaptability skills to achieve goals and meet client needs.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
2009
2009
years of post-secondary education
Work History
Loan Officer/Store Manager
AmeriCash Loans
Kansas City, MO
02.2025 - Current
- Reviewed loan applications for accuracy and completeness.
- Evaluated borrower creditworthiness using various assessment tools.
- Communicated loan options and terms to potential clients effectively.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Provided customer service support throughout the entire process from application through closing.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Researched account issues as needed when discrepancies arise between borrower records and actual payment history.
- Managed daily store operations and ensured compliance with company policies.
- Oversaw staff training and development to enhance customer service skills.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted clients in gathering necessary documentation for loan processing.
- Approved or denied loan applications based on established guidelines.
- Performed daily maintenance of loan applicant database.
- Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
- Processed payments received from borrowers in accordance with established policies and procedures.
- Performed quality assurance reviews on all closed loans for compliance purposes.
- Managed pipeline for originated loans through closing and complete required management reports.
- Trained and mentored staff to improve service quality and team performance.
- Oversaw daily store operations and ensured compliance with company policies.
- Resolved customer complaints efficiently to uphold store reputation.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Loan Specialist
King of Kash
Kansas City
07.2024 - 02.2025
- Reviewed loan applications and credit information to determine potential customers' eligibility for loans.
- Verified all documents provided by applicants for accuracy and completeness.
- Analyzed financial statements of clients to assess their ability to repay loans.
- Assisted customers in understanding the terms of their loan agreements and answered any questions they had about them.
- Collected payments from borrowers on past due accounts and worked out payment plans when needed.
- Maintained accurate records of all customer interactions related to loan processing activities.
- Negotiated terms of repayment schedules with delinquent borrowers in order to bring accounts up-to-date.
- Prepared detailed documentation for each loan transaction including closing documents.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Reviewed loan agreements to confirm completeness and accuracy.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Performed daily maintenance of loan applicant database.
- Met with applicants to obtain information for loan applications and answer questions about process.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title.
- Informed customers of loan application requirements and deadlines.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Developed loan contracts and explained contract terms to clients.
- Set up debt payment plans based on client credit, income and assets.
File Clerk
IRS
Kansas City
05.2023 - 11.2024
- Organized and filed documents according to established procedures.
- Maintained records of filing activities, including document tracking and storage locations.
- Prepared labels for new files and folders as needed.
- Processed incoming mail by sorting, batching, and distributing documents for filing.
- Verified accuracy of filing information prior to indexing documents into the system.
- Reviewed tax returns that were sent in by clients
Emergency Dispatcher
Johnson Controls
Kansas City
04.2024 - 07.2024
- Adhered to departmental policies regarding confidentiality of information pertaining to victims or suspects involved in criminal activity.
- Ensured that all dispatch requests were handled promptly and efficiently.
- Conducted follow-up calls with individuals who had previously requested assistance.
- Participated in training sessions designed to improve knowledge base related to job functions.
- Prioritized calls based on severity level in order to ensure that those requiring immediate attention were addressed first.
- Operated a variety of communication equipment such as computers, telephones, radios and other related technology.
- Utilized a computer aided dispatch system to enter data accurately into the database.
- Gathered information from callers quickly and accurately using active listening skills.
- Attended training sessions as required to maintain proficiency in job duties and stay up-to-date on new policies and procedures.
- Managed multiple tasks simultaneously while remaining focused under pressure.
- Dispatched police, fire, medical, proprietary security companies, and other emergency agencies for callers in distress.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Bank Customer Service Representative
Results Companies
Raytown
06.2020 - 11.2022
- Provided customer service to bank customers, addressing questions and concerns in a professional manner.
- Responded to customer inquiries via phone and email
- Assisted customers with online banking services including account set up and password resets.
- Researched customer accounts as requested by customers or management staff.
- Maintained current knowledge of bank products and services offered at branch location.
- Monitored customer accounts for suspicious activity according to established protocols.
- Processed wire transfers for both incoming and outgoing funds as requested by customers.
- Created friendly connections and developed rapport with customers by providing outstanding, personalized service.
- Assisted customers in person and via telephone to reorder checks and provide bank statements and account balances.
- Resolved problems or discrepancies concerning customers' accounts.
Administrative Assistant
Rose International agency
Chesterfield
09.2017 - 11.2019
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Scheduled appointments between clients and customers and internal staff members.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Healthcare Customer Service Representative
Teletech at Home
Colorado Springs
06.2015 - 12.2017
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Collected payments from patients and entered them into the billing system accurately.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.
- Updated patient files in accordance with company policy and procedure guidelines.
- Verified patient demographic information in order to ensure accuracy of data entry.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Eligibility Interviewer
Quest Diagnostics
Lee's Summit
11.2010 - 06.2011
- Verified accuracy of information provided by applicants through phone calls and other research methods.
- Assisted clients with completing applications for benefits or services as needed.
- Maintained detailed records of all client interactions in accordance with agency policies.
- Compiled reports summarizing data collected during eligibility interviews.
- Entered client information and files into databases for further review and tracking.
- Explained reasons behind application denials and recommended further action.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Reviewed applications to verify client information and resolve discrepancies.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
Data Entry Clerk
Applied Marketing Research
Kansas City
06.2004 - 07.2009
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Reviewed existing information for accuracy and made necessary corrections.
- Created spreadsheets to track data entries.
- Operated various office equipment such as scanners, printers. when required.
- Compiled reports based on gathered information.
- Updated existing records with new or revised information as needed.
- Checked source documents against entered data to ensure accuracy.
- Researched requested information using available resources when necessary.
- Verified accuracy and completeness of data entry into the database system.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Remained focused for lengthy periods to accurately perform work with adequate speed.
Education
High School Diploma -
Hickman Mills High School
Kansas City, MOSome College (No Degree) - Accounting
DeVry University
Kansas City, MOSkills
- File/records maintenance
- Data Security
- Organizational Skills
- Analytical abilities
- Filing management
- Meticulous attention to detail
- Strong problem solving
- Exceptional verbal/written communication
- Filing systems expertise
- Time Management
- Accuracy and Precision
- Microsoft Office
- Data Entry
- Self Motivation
- Office Equipment Operation
- Data Entry Software
- Information Classification
- Information Gathering
- Problem-Solving
- Active Listening
- EMS Dispatch
- Computer Skills
- Works Well Under Pressure
- Call Management
Timeline
Loan Officer/Store Manager
AmeriCash Loans
02.2025 - Current
Loan Specialist
King of Kash
07.2024 - 02.2025
Emergency Dispatcher
Johnson Controls
04.2024 - 07.2024
File Clerk
IRS
05.2023 - 11.2024
Bank Customer Service Representative
Results Companies
06.2020 - 11.2022
Administrative Assistant
Rose International agency
09.2017 - 11.2019
Healthcare Customer Service Representative
Teletech at Home
06.2015 - 12.2017
Eligibility Interviewer
Quest Diagnostics
11.2010 - 06.2011
Data Entry Clerk
Applied Marketing Research
06.2004 - 07.2009
High School Diploma -
Hickman Mills High School
Some College (No Degree) - Accounting
DeVry University