Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Deborah Green

Saint Louis

Summary

Dynamic customer service professional with a proven track record at Dubail Judge, excelling in complaint resolution and fostering empathetic client relationships. Skilled in scheduling and adept at navigating call center procedures, I consistently exceed service standards, ensuring client satisfaction and retention through effective communication and problem-solving abilities.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Representative (CSR)

Dubail Judge
02.2023 - Current
  • Expertly transcribes new intakes/legal matters for new and existing clients ensuring proper communication and legal representation.
  • Answers constant flow of customer calls with minimal wait times.
  • Exhibits high energy and professionalism when dealing with clients and staff.
  • Responds to customer requests, offering excellent support and tailored recommendations to address needs.
  • Answers customer telephone calls promptly to avoid on-hold wait times.
  • Follow-through on all critical inter-departmental escalations to increase customer retention rates.
  • Develops highly empathetic client relationships and earned reputation for exceeding service standard goals.

Front Desk Receptionist

U.S. Title
02.2016 - 08.2023
  • Collected room deposits, fees, and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Completed all tasks in compliance with company policies and procedures.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Compiled information from files and research to satisfy information requests.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.

Scheduling/Pre-Certification Representative

Mercy Maryville Center
03.2012 - 02.2016
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Scheduled tests and medical procedures while communicating with doctor offices to ensure efficiency and accuracy of information provided and received.
  • Completed referrals and prior authorizations in a timely manner.

Education

Associate of Applied Science - Nursing

Jones County Junior College
Ellisville, MS

High School Diploma -

Northwest High School
Saint Louis, MO
05-1976

Skills

  • Complaint resolution
  • Scheduling
  • Microsoft PowerPoint
  • Problem resolution
  • Call center procedures
  • Conflict resolution
  • Complaint handling
  • Medical terminology
  • Team collaboration
  • Customer service
  • Decision-making
  • Record preparation

Certification

  • CNA - Certified Nurse Assistant
  • EMT - Certified Emergency Medical Technician

Timeline

Customer Service Representative (CSR)

Dubail Judge
02.2023 - Current

Front Desk Receptionist

U.S. Title
02.2016 - 08.2023

Scheduling/Pre-Certification Representative

Mercy Maryville Center
03.2012 - 02.2016

Associate of Applied Science - Nursing

Jones County Junior College

High School Diploma -

Northwest High School

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Deborah Green