Deborah Constant

Coordinated scheduling and and processing of life-saving medication deliveries, achieving a 98% on-time delivery rate.

Performed comprehensive data verification on medical and billing information to ensure accuracy and compliance.

Managed high-volume patient and provider communications, resolving inquiries and problems promptly to facilitate seamless prescription processing.

Maintained meticulous records of all actions taken, supporting quality assurance and improving escalation procedures.

Directed the long-term care (LTC) program operations, ensuring adherence to certification and training requirements and improving patient care quality metrics.

Resolved complex issues related to pharmacy workflow and billing, decreasing processing delays through problem-solving and effective time management.

Resolved audits and administered compliance tasks, maintaining 100% accuracy in documentation and regulatory adherence for Medicare B and pharmacy billing systems.

Enhanced communication channels among patients, caregivers, providers, and insurance companies, boosting customer service ratings and medication adherence rates significantly.

Led operations for long-term care (LTC) program operations, maintaining stringent certification and training compliance.

Optimized billing and workflow processes, cutting processing delays by applying advanced problem-solving skills and prioritizing time management.

Coordinated audits ensuring full compliance and accuracy in Medicare B and pharmacy billing documentation.

Enhanced communication channels, significantly elevating patient service quality and medication adherence outcomes.

Administered third party billing adjudications and Medicare documentation, achieving a 100% accuracy rate to optimize reimbursement processes.

Processed medication orders and dosage packs for long-term care (LTC) programs, supporting seamless patient care and compliance with LTC regulations.

Coordinated audits and maintained pharmacy certifications, ensuring adherence to state and federal guidelines at all times.

Led staff training initiatives that improved communication skills and problem-solving abilities, contributing to improved workflow and reduced errors.