Summary
Overview
Work History
Education
Skills
Timeline
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Deborah Clark

Lake St. Louis

Summary

Dynamic franchise owner with proven success at Hair Saloon For Men, excelling in operations management and customer relations. Cultivated a loyal clientele through exceptional service and effective staff training, enhancing employee retention. Expert in brand compliance and business launch, driving profitability while fostering a collaborative workplace culture.

Franchise professional prepared to drive business growth and operational excellence. Proven ability to manage multiple franchise units with focus on profitability and customer service. Known for fostering team collaboration and adapting to changing business needs. Skilled in strategic planning and financial oversight.

Overview

21
21
years of professional experience

Work History

Franchise Owner/Franchisor

Hair Saloon For Men
02.2002 - 06.2015
  • Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
  • Managed labor, inventory and overhead costs effectively to maintain business profitability.
  • Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
  • Oversaw payroll, business planning and marketing for franchise operations.
  • Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
  • Recruited and developed successful leadership staff to handle day-to-day business operations.
  • Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
  • Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
  • Fostered an inclusive workplace culture emphasizing teamwork and open communication among employees which led to higher employee retention rates.
  • Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
  • Conducted regular performance evaluations for staff members to identify areas of improvement and implement necessary changes promptly.
  • Cultivated strong relationships with customers via in-store connections and strong social media presence.

Owner Operator

Kuhlman’s Antique Emporium
12.1994 - 12.2000
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Trained and motivated employees to perform daily business functions.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
  • Optimized workflow processes through careful analysis of operational needs and resource allocation.
  • Contributed positively to the local community through involvement in various events or charitable organizations.

Education

No Degree - Business Administration

Broward Community College
Broward County, Florida
08-1969

Skills

  • Brand compliance

  • Operations management

  • Small business operations

  • Customer relations

  • Quality management systems

  • Client service

  • Staff management

  • Sales leadership

Timeline

Franchise Owner/Franchisor

Hair Saloon For Men
02.2002 - 06.2015

Owner Operator

Kuhlman’s Antique Emporium
12.1994 - 12.2000

No Degree - Business Administration

Broward Community College

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Deborah Clark