Debra Cookson
Kansas City
Summary
Retail store manager with extensive experience in customer relationship management and team leadership. Demonstrated ability to enhance customer experiences through effective communication and employee motivation. Proven track record of driving sales growth and improving team performance.
Overview
9
9
years of professional experience
Work History
Retail Store Manager
Bath and Body Works
Liberty
2022.05 - Current
- Developed staff training programs that improved customer service skills.
- Oversaw inventory management and replenishment processes to maintain optimal stock levels.
- Executed visual merchandising strategies that increased product visibility and appeal.
- Facilitated team meetings to communicate objectives and inspire employees.
- Resolved customer inquiries and complaints to uphold satisfaction standards.
- Supervised daily retail operations, including staff scheduling and inventory management.
- Handled cash register transactions accurately while delivering exceptional customer service.
- Monitored store performance metrics to identify trends in sales profitability and service ratings.
Retail Assistant Manager
Bath and Body Works
Liberty
2017.05 - 2022.05
- Executed visual merchandising standards that improved product presentation and customer engagement.
- Trained and developed new team members on operational procedures to ensure consistent service delivery.
- Performed opening, closing, and shift change functions to uphold daily operational standards.
Education
Some College (No Degree) - Communications
University of Missouri-St. Louis
St. LouisSkills
- Customer relationship management
- Inventory management
- Merchandising
- Employee scheduling
- Team leadership
- Employee motivation
- Reporting and documentation
- Effective communication
Accomplishments
- Sales Excellence Summit 2024--Bath and Body Works
- Store Manager of the Month for District 8/2025
Timeline
Retail Store Manager
Bath and Body Works
2022.05 - Current
Retail Assistant Manager
Bath and Body Works
2017.05 - 2022.05
Some College (No Degree) - Communications
University of Missouri-St. Louis