Debbie McClure
Green City
Summary
Successful at handling simultaneous issues in high-volume environments. Resolves customer issues by devising effective solutions that meet both business and customer needs. Established career managing dynamic customer service teams.
Overview
15
15
years of professional experience
Work History
Customer Sevice Coordinator
Kirksville Dental Group
Kirksville
04.2022 - Current
- Coordinated patient scheduling to optimize appointment flow and reduce wait times.
- Managed patient inquiries through phone and email, ensuring timely responses.
- Assisted dental staff with administrative tasks to support daily operations.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed inventory and supplies to ensure materials were available when needed.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Patient Registrar
NKCH Patient Registrar Heart Care Clinic
Green City
01.2018 - Current
- Check patients in, verifying their information and insurance
- Answer multi line phone system
- Check patients out and make their next appointments
- Complete all clerical work, spreadsheets, data entry and documents needed.
- Fax daily reports and patient records to appropriate departments and doctor offices.
- Take all phone messages for the department and distribute to the correct personnel.
- Make confirmation calls for appointments on the next day.
- Verify that all patients have a current scan of ID and insurance cards in system.
- Customer services for all visitors and patients of the hospital.
Secretary to the Manager
NKCH Secretary to the Manager of Respiratory Care and Sleep Health Center
04.2017 - 06.2017
- Be the first impression for the department
- Check in all outpatients for tests and procedures, take copayments and get signed consents
- Answer multiple line phone system
- Maintain and create all spreadsheets needed in Excel
- Create all things needed from MS Office
- Acquire all documents needed to prepare charts for individual patients
- Complete all monthly audits
- Coordinate communication between therapists, supervisors and floor nurses and doctors
- Maintain the mail and sort to all incoming materials
- Maintain manager’s schedule in Outlook
- Help with all materials needed for classes, presentations, policies and procedures.
Secretary to Manager
NKCH Secretary to Manager of Surgery
07.2012 - 04.2017
- Record arrival times of surgeons
- Relaying arrival of surgeons to OR rooms
- Print out next day schedule for all surgery suits
- Answer multi line phone system
- Coordinate all communication between OR rooms, anesthesiologists, team leaders, board runner and supervisor.
- Inventory and order all office supplies
- Complete all Word and Excel assignments needed
- Track and assist all vendors.
Nursing Unit Secretary
NKCH Nursing Unit Secretary Float Pool
03.2011 - 07.2012
- Read and enter all doctors’ orders on individual patients
- Assemble all patient charts
- Answer all calls, transfer as needed
- Answer all patient call lights and direct requests to the correct personnel
- Assist nurses, doctors and all hospital personnel with tasks
- Record and track all admits and discharges to floors
- Provide customer service to all hospital guests
- Provide security checks in OB units, keeping track of all visitors by way of cameras, documentations and interactions.
Education
Computer classes -
Maple Woods Community College
Kansas City, MoBachelor of Biblical Literature -
Ozark Christian College
Joplin, MoSkills
- MS Office Suite
- Planning and Scheduling
- Customer Service
- Internet Research
- Telephone Reception
- 60 word a minute
- Appointment scheduling
- Patient check-in
- Data entry
- Administrative support
- Quote preparation
- Payment processing
- Complaint handling
- Escalation handling
- Shipping, receiving, and warehousing
- Conflict management
Timeline
Customer Sevice Coordinator
Kirksville Dental Group
04.2022 - Current
Patient Registrar
NKCH Patient Registrar Heart Care Clinic
01.2018 - Current
Secretary to the Manager
NKCH Secretary to the Manager of Respiratory Care and Sleep Health Center
04.2017 - 06.2017
Secretary to Manager
NKCH Secretary to Manager of Surgery
07.2012 - 04.2017
Nursing Unit Secretary
NKCH Nursing Unit Secretary Float Pool
03.2011 - 07.2012
Computer classes -
Maple Woods Community College
Bachelor of Biblical Literature -
Ozark Christian College