Summary
Overview
Work History
Education
Skills
Timeline
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Debbie Marquard

House Springs

Summary

Dynamic retail professional with a proven track record at Follett Higher Education Group, excelling in customer service and retail operations. Skilled in problem-solving and stock management, I enhanced store efficiency and increased sales through strategic merchandising and effective team leadership. Committed to delivering exceptional customer experiences while optimizing operational success.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.

Overview

37
37
years of professional experience

Work History

Assistant Store Manager

Follett Higher Education Group
02.2017 - 06.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Gallery Attendant

St Louis Art Museum
06.2013 - 12.2016
  • Maintained a clean and organized gallery environment, creating an inviting atmosphere for visitors to enjoy.
  • Ensured artwork safety by diligently monitoring gallery spaces and maintaining proper environmental conditions.
  • Collaborated with gallery staff to plan and execute successful opening receptions and special events.
  • Provided exceptional customer service, addressing visitor inquiries and concerns promptly and professionally.
  • Maintained gallery reputation for professionalism by adhering to strict protocols regarding artwork handling, storage and transportation.
  • Operated handheld radio to maintain communication with other gallery personnel.

Student Services Assistant

St Louis Community College at Meramec
07.2002 - 05.2010
  • Managed confidential student data, ensuring privacy and compliance with federal regulations.
  • Participated in ongoing professional development opportunities, staying current on trends in higher education and best practices for serving diverse student populations.
  • Promoted a positive campus environment by addressing student concerns and directing them to appropriate resources when necessary.
  • Streamlined processes for managing student records, resulting in increased efficiency and accuracy.
  • Supported the financial aid department by processing applications, tracking awards, and assisting students with questions related to their funding options.
  • Assisted coworkers and staff members with special tasks on daily basis.

Assistant Bookstore Manager

St Louis Community College at Forest Park
02.1986 - 06.2002


  • Provided exceptional customer service by actively listening to customer inquiries or concerns while offering knowledgeable solutions that fit their needs.
  • Cultivated strong relationships with vendors, negotiating favorable terms and ensuring timely deliveries of textbooks before classes started.
  • Improved staff productivity through effective scheduling, task delegation, and ongoing training support.
  • Assisted in budget planning by analyzing expenses and revenue trends to ensure optimal allocation of resources.
  • Implemented loss prevention strategies to reduce shrinkage rates by closely monitoring store activity during busy periods.
  • Streamlined inventory management for optimal stock levels, efficiently monitoring, ordering, and restocking merchandise.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

Bachelor of Science - Management

Maryville University of Saint Louis
St. Louis, MO
05-1994

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Store opening and closing
  • Team building and leadership
  • Staff supervision
  • Attention to detail
  • Stock management
  • POS systems

Timeline

Assistant Store Manager

Follett Higher Education Group
02.2017 - 06.2023

Gallery Attendant

St Louis Art Museum
06.2013 - 12.2016

Student Services Assistant

St Louis Community College at Meramec
07.2002 - 05.2010

Assistant Bookstore Manager

St Louis Community College at Forest Park
02.1986 - 06.2002

Bachelor of Science - Management

Maryville University of Saint Louis

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Debbie Marquard