DeAnna Yoakum
California
Summary
Dynamic customer service professional with a proven track record at AA Propane, excelling in high-pressure environments. Recognized for resolving conflicts with empathy and enhancing customer loyalty. Adept at teamwork and critical thinking, I bring a friendly attitude and a strong sense of responsibility to every interaction, ensuring effective communication and satisfaction.
Overview
2
2
years of professional experience
Work History
Front Desk
AA Propane
09.2024 - 06.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
Customer Service Representative
Department Of Revenue & Taxation
07.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
GED -
Missouri GED Equivalent
Warrensburg, MOCosmetologist
American College of Hair Design
Sedalia, MO05-2010
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Critical thinking
Timeline
Front Desk
AA Propane
09.2024 - 06.2025
Customer Service Representative
Department Of Revenue & Taxation
07.2023 - 05.2024
GED -
Missouri GED Equivalent
Cosmetologist
American College of Hair Design
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