DeAnna Qaoud

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Prepared weekly employee work schedules to meet operational needs.
• Entered and updated sensitive customer information during check-ins and room changes.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.

. Assisted General Manager with assistant General Manager duties. Such as go to the bank, verify the safe. Handled guest satisfaction comments and complaints.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Proven ability to learn quickly and adapt to new situations.