Dayson Marar
Kansas City
Summary
Dynamic Community Health Worker with proven success at the Kansas Department of Health and Environment Laboratories, enhancing healthcare access through effective community outreach and cultural competency. Skilled in care coordination and billing processes, I excel in problem-solving and fostering trust within diverse populations, ensuring vulnerable demographics receive essential support and resources.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Community Health Worker
Kansas Department of Health and Environment Laboratories
Topeka
08.2024 - Current
- Connected families with essential social services, enhancing healthcare access and quality of life.
- Built trust within diverse communities through cultural competency and empathetic communication.
- Addressed concerns of vulnerable demographics, providing necessary support and resources.
- Collaborated with patient treatment teams to streamline care coordination procedures.
- Promoted healthcare access for underprivileged populations via community outreach initiatives.
- Conducted assessments to identify community health needs and develop targeted intervention plans.
- Facilitated health screenings along with follow-up care to address specific health issues.
Patient Account Specialist
AdventHealtth
01.2021 - Current
- Responded to patient, family and external payer inquiries.
- Posted payments and processed refunds.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Electronically submitted bills according to compliance guidelines.
- Utilized computer programs to create invoices, letters and other documents.
- Prepared reports detailing billing actions, flags and other key information.
- Able to meet the minimum 60 Account per Day
PATIENT ACCOUNT SPECIALIST
Cerner Corporation, Oaks
06.2019 - 01.2021
- Communicate with patients, government agencies and third party payers to gather, process and record information needed for appropriate reimbursement
- Review unpaid accounts, initiate correct actions to collect the accounts, and follow up to ensure expected result is achieved
- Initiate collection action for past due and denied claims
- Calculate write-off and debit or credit adjustments
- Meet or exceed productivity and quality performance expectations
- Post insurance and personal payments to the correct account and calculate, verify and post contractual adjustments to correct patient account
- Contacted patients after insurance was calculated to obtain payments
- Posted payments and processed refunds
Customer Service Representative
Lincare
Kansas City
02.2016 - 06.2019
- Responded to customer inquiries regarding products, services, and company information.
- Maintained high customer satisfaction through proactive strategies addressing needs and resolving concerns.
- Managed over 200 calls per hour while ensuring minimal wait times of three minutes.
- Answered incoming customer calls promptly to reduce on-hold durations.
- Updated account information to ensure accurate customer records.
- Provided comprehensive support to both internal and external customers.
- Offered tailored advice and assistance to meet specific customer needs.
- Processed customer service orders swiftly to enhance overall satisfaction.
Education
Bachelor of Arts - Bible Studies
The Master's College And Seminary
Newhall, CA05.2009
Diploma - Bible Studies
The Pacific Island University
Guam05.2007
Skills
- Team collaboration
- Patient information review
- Medical terminology
- Billing and payment processing
- Diagnostic coding
- Insurance collaboration and billing
- HIPAA compliance
- Hospital operations
- Microsoft Office proficiency
- Care coordination
- Community outreach
- Health assessment
- Resource navigation
- Cultural competency
- Data collection and analysis
- Effective communication
- Problem solving skills
- Home visiting services
- Leadership capabilities
Certification
- Community health worker.
- Environmental Education
- Solid and waste managment
References
References available upon request.
Timeline
Community Health Worker
Kansas Department of Health and Environment Laboratories
08.2024 - Current
Patient Account Specialist
AdventHealtth
01.2021 - Current
PATIENT ACCOUNT SPECIALIST
Cerner Corporation, Oaks
06.2019 - 01.2021
Customer Service Representative
Lincare
02.2016 - 06.2019
Bachelor of Arts - Bible Studies
The Master's College And Seminary
Diploma - Bible Studies
The Pacific Island University
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