Daysha Barnett
St Louis
Overview
5
5
years of professional experience
Work History
Product Technical Support Analyst
Equifax
09.2025 - Current
- Within the Technical Product Support role here at Equifax I provide internal and external assistance on a daily basis to clients who have questions or issues using Equifax Workforce Solutions applications and services. This includes investigating problems with access, configuration, compliance, and functionality; troubleshooting; using various production and support applications; accepting inbound calls, and collaborating with other department as needed.
Seasonal Customer Service Representative
Equifax
02.2024 - Current
- At Equifax I effectively respond to inquiries regarding Equifax Workforce Solutions services and automated systems that enter the Customer Service Center via phone, e-mail, etc while also delivering excellent customer service and strive to exceed customer expectations as I document details of client interaction into the system while on the phone.
Inbound sales person
Spectrum Call Center
03.2023 - 11.2023
- Took charge of significant call volumes, building solid relationships with clients. Sustained extensive product knowledge to improve customer satisfaction outcomes. Provided timely responses to inquiries, ensuring effective resolution and support.
Ambassador (Sales Person)
CLEAR
07.2022 - 11.2022
- Clear is a registered traveler program that allows members to quickly verify their identities at touchless, biometric security kiosks. As a CLEAR ambassador I informed travelers of the benefits of having a CLEAR membership, enrolled travelers in the subscription that was the best fit for them, and assisted enrolled members in the verification process at the CLEAR kiosks.
Shift Lead
Culver’s
10.2020 - 07.2022
- Running/managing shifts, addressing customers’ needs and/or complaints, training new crew members, taking orders (front counter and drive-thru), preparing custard, delegating tasks, help with deployment layout of shift, other duties as assigned.
Education
General Studies
Saint Louis University-School of Professional Studies
St.Louis, MOHigh School - undefined
McCluer High School
Florissant, MO05.2022
Skills
- Ability to effectively communicate via phone, email, in-person, and ticketing system
- Experience using Microsoft Office, Outlook, Google Workspace, Salesforce
- Experience in a quick pace setting
- Ability to adjust to frequent changes
- Works well with others and independently
- Great at evaluating and solving problems
- Experience working with a computer and other office equipment (fax, copier, scanner, printer)
- Diagnose, troubleshoot, and resolve issues related to application access, system configuration, compliance reporting, and software functionality
- Utilize internal production and support applications to investigate and resolve issues efficiently
- Met or exceed established Service Level agreements (SLA's) response time and resolution time
- Collaborate effectively with cross-functional teams to escalate and resolve complex technical issues
- Adhere to all security and compliance procedures when handling sensitive client data
- Demonstrate exemplary professional conduct in all forms of communication and engagement
Timeline
Product Technical Support Analyst
Equifax
09.2025 - Current
Seasonal Customer Service Representative
Equifax
02.2024 - Current
Inbound sales person
Spectrum Call Center
03.2023 - 11.2023
Ambassador (Sales Person)
CLEAR
07.2022 - 11.2022
Shift Lead
Culver’s
10.2020 - 07.2022
High School - undefined
McCluer High School
General Studies
Saint Louis University-School of Professional Studies