Dayna Dallas
Excelsior Springs
Summary
Detail-oriented Scheduling Coordinator with expertise in client communication and caregiver coordination. Proven problem solver with a strong work ethic, ready to enhance operational efficiency and client satisfaction.
Overview
22
22
years of professional experience
Work History
Scheduling Coordinator
Advantage in-home Service
Excelsior Springs
05.2019 - 08.2023
- Coordinated scheduling for in-home service appointments and caregiver assignments.
- Managed client communications to confirm service details and address concerns.
- Utilized scheduling software to optimize caregiver routes and appointment times.
- Collaborated with caregivers to ensure availability and skill alignment with client needs.
- Maintained accurate records of appointments and caregiver hours for reporting purposes.
- Responded promptly to scheduling conflicts and adjusted assignments as needed.
- Updated clients on changes to schedules, ensuring clarity and satisfaction with services.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Entered information into system to update status reports.
- Sent out frequent telephone or email reminders of scheduled meetings to participants.
- Generated reports on attendance records, leave balances, overtime hours, and other related metrics for management review.
- Assisted in the recruitment process by conducting interviews and making hiring decisions based on candidate qualifications.
- Copied and faxed important information for patient and client records.
Domestic Aid/ CNA
Lawson Manor
Lawson
02.2002 - 03.2019
- Assisted residents with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained a clean and safe environment for residents at all times.
- Documented patient information accurately in electronic health records.
- Trained new staff on best practices for resident care and safety protocols.
- Responded quickly to resident emergencies, ensuring prompt assistance.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Monitored food intake and output as directed by nursing staff.
- Transported residents within the facility as needed.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
CNA
Liberty Hospital
Liberty
03.2009 - 11.2014
- Assisted patients with daily living activities and personal hygiene needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient information accurately in electronic health records system.
- Supported mobility by helping patients with walking and transferring safely.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
Education
High School Diploma -
Satellite High School
Liberty, MO01-2005
Skills
- Client communication
- Scheduling software
- Caregiver coordination
- Appointment management
- Record keeping
- Customer relationship management
- Conflict resolution
- Problem solving
- Strong work ethic
Timeline
Scheduling Coordinator
Advantage in-home Service
05.2019 - 08.2023
CNA
Liberty Hospital
03.2009 - 11.2014
Domestic Aid/ CNA
Lawson Manor
02.2002 - 03.2019
High School Diploma -
Satellite High School