Summary
Overview
Work History
Education
Skills
Timeline
MILITARY EXPERIENCE
Generic

Dawn Voss

House Springs

Summary

Reliable house cleaner enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.

Overview

26
26
years of professional experience

Work History

Medical Records Technician

Southern Illinois HealthCare Foundation
08.2011 - Current
  • Schedule appointments
  • File records, labs, and ER records
  • Pull charts for prescriptions, messages, and daily appointments
  • Verify patient insurance and HIPAA paperwork
  • Answer telephones
  • Handle record releases
  • Handle incoming mail
  • Responsible for scanning in charts for paperless system
  • Handling correspondence via e-mail
  • Maintaining and controlling the location of all patient files

Office Manager

Anytime Heating and Cooling
04.2023 - 09.2023
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.

Cleaning/Quality Inspector

True Manufacturing Company
05.2018 - 04.2023
  • Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
  • Discarded and rejected products, materials and equipment not conforming with specifications.
  • Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
  • Inspected and packaged products meticulously according to manufacturing specifications.
  • Collaborated with manufacturing team to ensure consistent quality standards across all products.
  • Identified and helped resolve non-conforming product issues.
  • Communicated with production team members about quality issues.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Cleaned manufacturing debris inside and out of the new refrigerators/freezers. Put the quality and inspection stickers on units prior to wrapping them for shipment.

Travel Commissions Specialist

Your Travel Biz.com
04.2007 - 07.2009
  • Ensured members obtained payment for commissions on hotel reservations, car rentals, airline tickets, and other miscellaneous commissionable travel
  • Resolved unpaid commission issues by contacting cruise, air, hotel, and rental vendors
  • Updated and maintained member account files. Filing invoices and payment documents from vendors

Assistant Manager

White Castle
11.1999 - 03.2007
  • Responsible for hiring, training, and evaluating team members
  • Preparing the weekly supply order and employee schedule
  • Running shifts; ensuring customers received A+ service
  • Complying with local, state, and federal laws and sanitation policies

Education

Associates in Applied Science - Medical Administrative Assistant

Lewis & Clark Community College
Godfrey, IL
12.2011

Skills

  • Advanced skills in Word, Excel, PowerPoint, and Access
  • Worked standard scheduling system and new paperless system
  • Typing Speed: 65 WPM
  • Ability to work individually and in groups
  • Flexible and ability to adapt and learn quickly
  • Trained in telephone etiquette
  • Proficient with 10 key calculator
  • Trained to work with and preserve confidential information
  • Strong organizational and multi-tasking skills

Timeline

Office Manager

Anytime Heating and Cooling
04.2023 - 09.2023

Cleaning/Quality Inspector

True Manufacturing Company
05.2018 - 04.2023

Medical Records Technician

Southern Illinois HealthCare Foundation
08.2011 - Current

Travel Commissions Specialist

Your Travel Biz.com
04.2007 - 07.2009

Assistant Manager

White Castle
11.1999 - 03.2007

Associates in Applied Science - Medical Administrative Assistant

Lewis & Clark Community College

MILITARY EXPERIENCE

  • United States Army
  • Highest Rank: Specialist
  • Quartermaster and Chemical Equipment Repair
  • February 1992 - February 1996

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Dawn Voss