Dawn M. Wilburn
Mexico
Summary
Bachelor's Degree in Accounting with experience in data entry, document review, and high-volume administrative processing. Detail-oriented with strong Excel proficiency and a proven ability to maintain accurate, confidential records across administrative, insurance, and technical support environments.
Overview
25
25
years of professional experience
Work History
Intuit QuickBooks Desktop Technical Support Representative
Omni Interactions
Mexico
09.2023 - Current
- Provided technical and administrative support to enhance operations for small and medium-sized businesses
- Reviewed documentation and validated data to resolve accounting and software issues efficiently
- Utilized Excel and accounting systems to maintain accuracy and completeness in financial records
Human Resources Assistant
Brookstone
Mexico
02.2014 - 04.2015
- Coordinated HR operations and administrative functions to ensure smooth daily processes
- Maintained confidential employee records through accurate data entry and thorough document review
- Facilitated onboarding process and delivered new-hire training for effective integration
- Promoted internally due to strong performance
Customer Service Representative
Brookstone
Mexico
04.2013 - 02.2014
- Managed high volumes of inbound calls, ensuring accurate record-keeping for effective follow-up
- Performed data entry, updated accounts, and documented interactions to maintain comprehensive customer records
- Resolved customer issues efficiently, adhering to established procedures to enhance customer satisfaction
Commercial Lines Account Manager
Gallaher Insurance Group
Mexico
10.2012 - 04.2013
- Coordinated quotes and applications, ensuring thorough document review for optimal submission
- Ensured accuracy and compliance, managing high-volume insurance transactions effectively
- Received internal promotion for outstanding job performance
Accounting / Insurance Roles
Gallaher Insurance Group & American Family / Rain and Hail Insurance
01.2002 - 01.2012
- Processed invoices and reconciliations for accuracy
- Maintained and validated financial records to support accurate reporting and decision-making
- Provided customer support for billing and policy questions
Education
Bachelor of Arts - Accounting
Northwest Missouri State University
Maryville, MOSkills
- Microsoft Word, Excel, Outlook, Windows, Intuit QuickBooks Desktop
- Issue resolution
- Attention to detail
- Remote support
- Issue troubleshooting
- Call center operations
- Technical support
Timeline
Intuit QuickBooks Desktop Technical Support Representative
Omni Interactions
09.2023 - Current
Human Resources Assistant
Brookstone
02.2014 - 04.2015
Customer Service Representative
Brookstone
04.2013 - 02.2014
Commercial Lines Account Manager
Gallaher Insurance Group
10.2012 - 04.2013
Accounting / Insurance Roles
Gallaher Insurance Group & American Family / Rain and Hail Insurance
01.2002 - 01.2012
Bachelor of Arts - Accounting
Northwest Missouri State University