Dawn Kreder
City of Saint Peters
Summary
Dedicated professional with a proven track record of delivering consistent quality in both business and medical office environments. Strong work ethic and adaptability enable quick mastery of new skills, enhancing organizational effectiveness. Committed to meeting company needs through reliable performance and a focus on results.
Overview
28
28
years of professional experience
Work History
Hospitalist Practice Specialist
SCP Health, Formally Schumacher Clinical Partner
03.2017 - Current
- Acted as liaison between SCP Health and multiple hospitals for hospitalist medicine, working remotely.
Reviewed and audited inpatient charts for timely completion of provider documentation in Epic and Meditech.
Conducted daily reviews of provider billing to ensure accurate entry into billing system.
Collaborated with company coders on documentation requirements for billing processes.
Facilitated training sessions for HM providers to clarify documentation and billing requirements.
Assessed daily census data to guarantee accurate reporting metrics.
Tracked and maintained comprehensive records in Microsoft Excel for hospitalist program operations.
Managed email and phone communications to address inquiries and support team needs.
Executive Assistant
SCP Health, Formally Schumacher Clinical Partner
08.2014 - 03.2017
- Managed phone communications and email correspondence for two emergency physician facilities.
Handled expense reports and data entry with precision and attention to detail.
Created and distributed memorandums to ensure clear communication across teams.
Addressed patient concerns and assisted with billing inquiries to enhance service.
Utilized Microsoft Excel and Word for documentation and reporting tasks.
Supported medical director and VP of business operations with various project requests.
Coordinated administrative functions to streamline operations in a high-pressure environment.
Maintained organized records to facilitate efficient workflow and information retrieval.
Executive Assistant
SCP Health, formally Emergency Consultants, Inc.
12.2004 - 08.2014
- Coordinated telecommunications and email communications for two emergency physician facilities.
Created spreadsheets and various reports, ensuring data accuracy and timely distribution.
Compiled data and composed memorandums to streamline internal communication processes.
Managed scheduling and calendar coordination to optimize time management for medical directors.
Assisted with patient billing inquiries and issues, enhancing service efficiency.
Handled report reconciliation and reviewed patient concerns for comprehensive resolution.
Documented meeting minutes and supported project requests from on-site medical directors.
Prepared expense reports, ensuring compliance with financial protocols.
Customer Service Supervisor
Concentra Managed Care, Inc.
11.1998 - 12.2004
- Supervised 12 staff members in customer service recovery unit.
Conducted hiring, mentoring, and reprimanding to enhance team performance.
Performed annual performance reviews to evaluate employee development.
Provided training on telecommunication systems and data entry procedures.
Created spreadsheets and various reports for operational efficiency.
Composed and distributed memorandums to ensure effective communication.
Education
Associate of Arts Degree -
Saint Charles Community College
Saint Peters, MO05-1993
High School Diploma -
Francis Howell High School
Saint Charles, MO06-1990
Skills
- Data entry
- Telecommunication
- Healthcare compliance
- Task prioritization
- Organizational skills
- Professional demeanor
- Self motivation
- Adaptability
- Critical thinking
- Team collaboration
- Calendar management
- Keyboarding skills
- Prioritization and time management
- Spreadsheet management
- Verbal and written communication
- Confidentiality
- Customer service
- Appointment scheduling
- Microsoft Excel
- Microsoft Word
- Communication skills
- Problem solving
- Attention to detail
- EPIC charting
- Provider documentation
- Billing accuracy
- Chart auditing
- HIPAA oriented and compliant
- Hospital medicine
Affiliations
2020 iLead: Influencing and Leading Program completion through SCP Health.
Timeline
Hospitalist Practice Specialist
SCP Health, Formally Schumacher Clinical Partner
03.2017 - Current
Executive Assistant
SCP Health, Formally Schumacher Clinical Partner
08.2014 - 03.2017
Executive Assistant
SCP Health, formally Emergency Consultants, Inc.
12.2004 - 08.2014
Customer Service Supervisor
Concentra Managed Care, Inc.
11.1998 - 12.2004
Associate of Arts Degree -
Saint Charles Community College
High School Diploma -
Francis Howell High School