Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Dawn Knapp

Lees Summit

Summary

Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.

Overview

6
6
years of professional experience

Work History

Home Health Caregiver

Freedom Care
Lee's Summit
02.2024 - Current
  • Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
  • Managed patient transportation and appointment scheduling.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
  • Provided entertainment and companionship through conversation, reading, and board games.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Planned, prepared or served meals to patients according to prescribed diets.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Planned optimal meals based on established nutritional plans.
  • Prepared meals according to prescribed dietary needs and monitored food intake of assigned patients.
  • Preparedvarious medications per shift to distribute to patients orally, topically, or through inhalation.

Retail Sales Associate Cashier

Home Depot
Lee's Summit
04.2024 - 04.2025
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Offered suggestions when appropriate to help customers find what they wanted quickly.
  • Operated a cash register to accurately process sales transactions.
  • Reported suspicious behavior, incidents and theft to support loss prevention.
  • Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
  • Maintained work area and kept cash drawer organized.
  • Built and maintained productive relationships with employees.
  • Greeted customers and provided excellent customer service.
  • Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
  • Greeted customers promptly and responded to questions.

"Private" Home Healthcare

Heather Gunnels
Belton
11.2019 - 11.2024
  • Developed individualized care plans based on assessments of each client's needs.
  • Assisted with meal preparation according to dietary restrictions and preferences.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Ensured that all necessary supplies were available in the home setting at all times.
  • Provided companionship to elderly or disabled clients by engaging in conversation, reading aloud and playing games.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Monitored health and well-being of clients and reported significant health changes.
  • Laundered clothing and bedding to prevent infection.
  • Monitored vital signs such as temperature, pulse rate and respiration rate when required.
  • Assisted with mobility issues including transferring from bed to wheelchair or walker and ambulation assistance.
  • Built strong and trusting rapport with clients and loved ones.

Hospitality/CNA Student

Beautiful Savior Facility
Belton
05.2019 - 11.2019
  • Observed changes in condition or behavior of patients and reported to nursing staff.
  • Assisted with admission process by obtaining information from new patients or their families.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Assisted nurses with treatments and procedures according to protocols established by the facility.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Assisted patients with activities of daily living, such as bathing, dressing, grooming, and eating.
  • Encouraged patient participation in therapeutic activities such as walking, stretching exercises or physical therapy sessions.

Education

C.M.T. Certified Medicine Tech/ Insulin -

Meds School
Independence, Missouri
06-2021

CNA Certified -

LeadingAg of Missouri
10-2019

High School Diploma -

Warsaw R-9 High School
Warsaw, Missouri
05-1992

Skills

  • Cash handling
  • Time management
  • Reliable and responsible
  • Coin and currency counting
  • Credit card transactions
  • Receipt handling
  • Teamwork
  • Honest and dependable
  • Dependability and reliability
  • Sales processing

References

References available upon request.

Timeline

Retail Sales Associate Cashier

Home Depot
04.2024 - 04.2025

Home Health Caregiver

Freedom Care
02.2024 - Current

"Private" Home Healthcare

Heather Gunnels
11.2019 - 11.2024

Hospitality/CNA Student

Beautiful Savior Facility
05.2019 - 11.2019

C.M.T. Certified Medicine Tech/ Insulin -

Meds School

CNA Certified -

LeadingAg of Missouri

High School Diploma -

Warsaw R-9 High School

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Dawn Knapp