Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dawn Jinson

St Louis

Summary

Dynamic Inside Sales Coordinator at Statco-DSI with a proven track record in enhancing efficiency and fostering client relationships. Skilled in problem-solving and project coordination, I streamlined order processing, significantly improving turnaround times. My attention to detail and effective communication led to increased customer satisfaction and repeat business.

Overview

21
21
years of professional experience

Work History

Inside Sales Coordinator

Statco-DSI
08.2004 - 07.2014
  • Coordinated communication between sales team and clients to ensure timely updates and issue resolution.
  • Streamlined order processing procedures, enhancing overall efficiency and reducing turnaround times.
  • Developed and maintained comprehensive sales reports utilizing CRM tools to track performance metrics.
  • Managed customer inquiries and provided exceptional service, fostering strong client relationships.
  • Followed up with customers by phone and email to resolve issues quickly and answer questions.
  • Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
  • Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
  • Coordinated with warehouse department to pull products for customers.
  • Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Managed the processing of sales orders, ensuring accuracy and timeliness from placement to delivery.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Acted as a trusted point of contact for clients throughout the sales cycle, from initial inquiry to after-sales support, consistently exceeding their expectations.
  • Scheduled customer appointments for sales representatives on road or out of office.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.

Project Coordinator

Statco-DSI
08.2014 - Current
  • Assisted project management team in coordinating schedules and resources for multiple projects.
  • Supported communication between stakeholders to ensure clarity on project objectives and deliverables.
  • Learned project tracking tools to monitor progress and update timelines effectively.
  • Organized meetings, prepared agendas, and documented action items for follow-up.
  • Contributed to the development of project plans by gathering requirements from team members.
  • Maintained project documentation to enhance accessibility and information sharing among team members.
  • Coordinated logistics for events and workshops to facilitate successful project execution.
  • Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
  • Responded to requests for information on materials to inquiring parties.
  • Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.

Education

High School Diploma -

INCARNATE WORD
St Louis, MO
05-1994

Associate of Science - GENERAL STUDIES

FLORRISANT VALLEY COMMUNITY COLLEGE
St Louis, MO
06-1996

Skills

  • Problem-solving

  • Project coordination

  • Time management

  • Detail-oriented

  • Documentation management

  • Flexible and adaptable

  • Attention to detail

  • Workload management

  • Schedule management

  • Task delegation

  • Relationship building

  • Conflict resolution

  • Multiple priorities management

  • Multi-operations management

Languages

English
Full Professional

Timeline

Project Coordinator

Statco-DSI
08.2014 - Current

Inside Sales Coordinator

Statco-DSI
08.2004 - 07.2014

High School Diploma -

INCARNATE WORD

Associate of Science - GENERAL STUDIES

FLORRISANT VALLEY COMMUNITY COLLEGE

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Dawn Jinson