Open To Work
Dawn J Dudley
Kansas City
Work Preference
Summary
Proficient in diverse office environments with a strong focus on organization and management. Demonstrates exceptional oral and written communication skills, fostering positive relationships that enhance company performance. Committed to leveraging existing skills while embracing new challenges and learning opportunities.
Overview
18
18
years of professional experience
Work History
Call Center - Receptionist - (site/remote)
MedicareSchool.com
Overland Park
07.2025 - 06.2026
- Served as first point of contact in call center, gathering customer needs and directing to licensed agents.
- Greeted callers and provided comprehensive information about Medicare services.
- Assisted clients with enrollment and application processes to ensure efficient completion.
- Managed incoming calls and directed inquiries to appropriate departments for resolution.
- Maintained accurate records of client interactions in database for future reference.
Administrative Assistant
Rightway/Safeway Automotive Sales Center
Raytown
01.2024 - 12.2024
- Point of contact for the Auto Repair Service Center.
- Schedule customer repairs, create files for auto repairs, submit invoices for payment, schedule vehicle transport to dealership or specialty repair shops when necessary, maintain all records and files on a monthly basis and complete all required reporting in a timely manner.
- Added responsibilities increased to Automobile Title Work, May 2024.
- Additional responsibilities included: Keeping track of all vehicles purchased, acquiring title information, keys and all information necessary for sale of vehicles purchased from auctions.
- Submit inquiries and forms for title application, verification and all other documentation required.
- Schedule transport of vehicles for all dealership locations, including at times, self-transporting vehicles and all documentation.
Administrative Assistant
The Helping Hand of Goodwill Industries, Inc.
Kansas City
01.2021 - 04.2021
- Served as primary point of contact for environmental services staff and vendors.
- Managed all general office duties, including scheduling appointments and maintaining employee records.
- Coordinated monthly work schedules, incorporating vacation and payroll reporting.
- Facilitated compliance training to ensure adherence to company policies.
- Assisted in staff hiring by organizing interviews and collecting necessary documentation.
- Demonstrated sensitivity in pairing staff with individuals with disabilities for part-time roles.
Receptionist/Project Coordinator
McCownGordon Construction Company
Kansas City
06.2016 - 06.2019
- Dual position, as receptionist, primary contact for all day to day activities, vendors, guests and scheduled appointments, conference room meeting scheduling, order lunches and catered meals for meetings, specifically requested.
- Responsible for keeping stocked office supplies, building materials samples, requested per project, organizing needed repairs for building maintenance, company vehicle maintenance and regular usage, requesting courier service for building plan and other documents via electronic processes.
- Strong organizational and communication skills utilized, track and report contractor documentation and workers compliance information necessary for each project under construction.
- Also worked with minority contractors to submit bids for upcoming building projects.
Administrative Assistant, Environmental Services Dept.
Research Medical Center
Kansas City
05.2008 - 09.2013
- Office manager, ensure department runs smoothly day to day in a hospital environment.
- Point person for incoming requests and emergency services, deliveries, incoming and outgoing mail, supplies and equipment, supply inventory and ordering through internal system.
- Create and maintain employee records and training compliance, payroll reporting, document hazardous waste manifest for removal, maintain OSHA, local, state and federal labor laws.
Education
Associate Degree -
University of Phoenix
Kansas City, MO03.2012
High School Graduate-Diploma -
Southeast High School
Kansas City, MO05.1986
Skills
- Microsoft Office Suite
- Medicare enrollment
- Appointment scheduling
- Call routing
- Problem solving
- Confidentiality
- Empathy and patience
- Customer and client relations
- Written communication
- Excel proficiency
- PowerPoint presentations
Timeline
Call Center - Receptionist - (site/remote)
MedicareSchool.com
07.2025 - 06.2026
Administrative Assistant
Rightway/Safeway Automotive Sales Center
01.2024 - 12.2024
Administrative Assistant
The Helping Hand of Goodwill Industries, Inc.
01.2021 - 04.2021
Receptionist/Project Coordinator
McCownGordon Construction Company
06.2016 - 06.2019
Administrative Assistant, Environmental Services Dept.
Research Medical Center
05.2008 - 09.2013
Associate Degree -
University of Phoenix
High School Graduate-Diploma -
Southeast High School