Dawn Eickhoff
St Peters
Summary
Dynamic professional with extensive experience at DH Pace Company, excelling in customer service and team collaboration. Proven track record in enhancing client relationships and increasing repeat business through attentive service. Skilled in data entry and onboarding, ensuring efficient operations and high customer satisfaction. Committed to fostering positive workplace environments.
Overview
35
35
years of professional experience
Work History
Administrator and Customer Service Coordinator
DH Pace Company
06.2014 - Current
- Trained new staff on office procedures and customer service standards, improving team performance.
- Provided administrative support for special projects, ensuring timely execution and adherence to deadlines.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Office Assistant
Royal Carpet Supplies - Tony Prince Flooring
03.2003 - 06.2014
- Coordinated office supplies procurement, ensuring timely availability of necessary materials for daily operations.
- Assisted in onboarding new employees by preparing orientation materials and providing administrative support.
- Processed invoices and expense reports, ensuring accuracy and timely submissions for reimbursement.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
Service Advisor
St Louis Auto Panel
09.1990 - 02.2004
- Resolved customer complaints promptly, ensuring positive experiences and retention.
- Developed strong customer relationships through personalized service and follow-ups.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Education
High School Diploma -
Pattonville High School
Maryland Heights, MOSkills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Decision-making
- Team collaboration
- Schedule coordination
- Scheduling
- New hire onboarding
- Supplies ordering
Timeline
Administrator and Customer Service Coordinator
DH Pace Company
06.2014 - Current
Office Assistant
Royal Carpet Supplies - Tony Prince Flooring
03.2003 - 06.2014
Service Advisor
St Louis Auto Panel
09.1990 - 02.2004
High School Diploma -
Pattonville High School