Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Extra Activities
Languages
Timeline
Generic
Lois David Adolphe

Lois David Adolphe

Moka

Summary

Sales & Marketing Manager/Head of Sales/GM Sales & Marketing with over 8 years of experience training and supervising sales staff while planning and implementing sales strategies. Seeking to bring my proven track record of launching successful marketing campaigns and team-leading into senior management position.

Experienced with business development, team leadership, and strategic planning. Utilizes innovative problem-solving and market analysis to drive company growth and success. Track record of building and leading cohesive teams, adapting to changing business landscapes, and delivering impactful results.

Overview

27
27
years of professional experience

Work History

FOUNDER & CEO

Rafnat Ltd
12.2024 - Current
  • Company Overview: Specializes in Business Management Consulting, Coaching Public Relation & Sales and Marketing Strategy Analysis
  • Established strategic vision and direction for company growth and development.
  • Developed comprehensive business plans to secure funding and drive company initiatives.
  • Analyzed market trends to identify new opportunities and refine product offerings.
  • Mentored emerging leaders within the organization, promoting professional growth and skill advancement.
  • Oversaw financial management, ensuring sustainability and profitability of operations.
  • Implemented performance metrics to evaluate team effectiveness and drive continuous improvement initiatives.
  • Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
  • Established a successful business by identifying market needs and developing innovative solutions.
  • Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
  • Built a positive organizational culture that fostered creativity, innovation, and employee engagement.
  • Created and monitored promotional approaches to increase sales and profit levels.

CHIEF OPERATING OFFICER (BAIC & FODAY Brand)

Universal Motors Ltd
05.2024 - 10.2024
  • Company Overview: BAIC MOTORS & FODAY
  • Oversaw budget management, ensuring optimal resource allocation and cost control.
  • Fostered a culture of continuous improvement through employee training programs.
  • Established key performance indicators to measure operational success and drive accountability.
  • Negotiated contracts with suppliers to optimize procurement processes and reduce costs.
  • Collaborated with executive leadership to formulate long-term business strategies and initiatives.
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
  • Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
  • Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
  • Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
  • Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
  • Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
  • Drove revenue growth with the successful launch of new products and services to meet customer needs.
  • Identified and pursued business development opportunities to grow organization and increase revenue.
  • Developed comprehensive financial plans to support long-term business objectives, reducing operational expenses while maximizing profitability.
  • Expanded company''s market presence by identifying new business opportunities and executing strategic partnerships.
  • Played a critical role in mergers and acquisitions activities; including due diligence processes, negotiations, integration planning, and execution efforts to ensure seamless transitions.
  • Secured substantial cost reductions, renegotiating service agreements and leveraging economies of scale.
  • Devised and presented business plans and forecasts to board of directors.

SALES & BRAND MANAGER

Raouf Dusmohamud & Co Ltd
10.2020 - 04.2024
  • Company Overview: PROTON & PERODUA Division
  • Build a full-scale sales operation from ground up; duties include establishing all procedures, recruitment of sales associates, as well as developing sales and marketing strategies.
  • Implement strategy goal for sales as sales target and follow customer satisfactions, leading 5 sales Representative and 1 Assistant.
  • Manage the stock, order and the sales forecast through our internal dashboard.
  • Preparing the annual sales budget with a progression each year.
  • Prepare with the advertising agency the strategy of communication for any new products and actual products.
  • Follow deliveries to customers and make sure that they get a good service.
  • For all new products work on SWAT Analysis to evaluate the market before introductions.
  • Analysis of competitors with appropriate chart.
  • Follow the pre –delivery department to make sure that delivery is on time.
  • Daily one on one meeting with the Sales rep and weekly Sales Meeting with the whole team.
  • Researched market trends to identify customer needs and preferences for strategic planning.
  • Presented regular updates to senior leadership, demonstrating progress towards key objectives and securing ongoing support for marketing initiatives.
  • Collaborated with cross-functional teams for successful product launches and coordinated marketing efforts.
  • Increased customer loyalty through effective management of consumer feedback and timely resolution of concerns.
  • Analyzed competitor offerings to identify opportunities for differentiation and capitalize on unique selling points.
  • Monitored and evaluated marketing and advertising campaigns to support brand consistency and engagement.
  • Planned, implemented, and tracked sales and marketing strategies to promote brand products.
  • Aligned internal teams with brand guidelines, ensuring consistent representation of the company across all departments and touchpoints.
  • Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
  • Cultivated relationships with key stakeholders, vendors and industry influencers to create positive brand experiences.
  • Streamlined brand messaging by creating and maintaining a consistent visual identity across all platforms.
  • Consulted with product development teams to enhance products based on customer interest data.
  • Optimized social media presence to engage customers, resulting in higher online visibility and interaction rates.
  • Managed budgets, ensuring efficient allocation of resources for maximum return on investment in marketing initiatives.
  • Worked closely with public relations teams to generate positive press coverage for new product releases or corporate announcements.
  • Managed and oversaw creative projects to drive quality, accuracy and deadline management.
  • Enhanced brand recognition by developing and executing targeted marketing campaigns.
  • Organized and delivered training sessions for new product content and technological advancements.
  • Researched and identified new opportunities for product and brand development.
  • Coordinated trade show participation, showcasing products effectively while networking with industry professionals to expand business relationships.
  • Mentored junior team members, fostering professional growth and development within the department.
  • Analyzed customer feedback and market trends to make informed decisions about product and brand messaging.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Conducted market research to identify new opportunities and target markets.
  • Generated sponsorships with related and partnering entities to enhance marketing objectives.
  • Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
  • Launched successful digital marketing campaigns that achieved goals for increased website traffic.
  • Monitored industry news closely, staying abreast of emerging trends for quick adaptation of branding strategies accordingly.
  • Conducted research and analysis to determine brand positioning and messaging.
  • Created and managed social media campaigns to increase brand engagement.
  • Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.

HEAD OF SALES

E.A.L MAN HIN & SONS LTD
10.2015 - 10.2018
  • Company Overview: Honda Division
  • Build a full scale sales operation from ground up; duties include establishing all procedures, recruitment of sales associates, as well as developing sales and marketing strategies.
  • Implement strategy goal for sales as sales target and follow customer satisfactions, leading 5 sales Associates, 1 Supervisor and 1 administration.
  • Manage the stock, order and the sales forecast through Niguri which is a Japanese system and SAP.
  • Preparing the annual sales budget with a progression each year.
  • Working with local distributors like (Courts, Galaxy, Baccus and others) to display the Honda line up.
  • Prepare with the advertising agency the strategy of communication for any new products and actual products.
  • Follow deliveries to customers and make sure that they get a good service.
  • For all new products work on SWAT Analysis to evaluate the market before introductions.
  • Follow the pre –delivery department to make sure that delivery is on time.
  • Daily one on one meeting with the Sales rep and weekly Sales Meeting with the whole team.
  • Developed and implemented sales strategies to drive revenue growth across multiple channels.
  • Analysed market trends and competitive landscape to inform product positioning and pricing strategies.
  • Cultivated relationships with key clients, fostering long-term partnerships and repeat business.
  • Mentored sales team members, promoting skill development and improving overall performance metrics.
  • Evaluated CRM systems, optimizing usage for enhanced tracking of leads and customer interactions.
  • Collaborated with product development teams for continuous improvement of offerings based on customer feedback and evolving market needs.
  • Increased sales revenue by implementing innovative marketing strategies and optimizing team performance.
  • Launched new products successfully by collaborating with cross-functional teams and executing comprehensive go-to-market plans.
  • Negotiated contracts with major clients, securing long-term partnerships that generated significant revenue streams.
  • Managed key accounts effectively, ensuring ongoing satisfaction while identifying upsell opportunities to drive additional revenue growth.
  • Irregularly exceeded monthly targets for both individual and team-wide performance benchmarks.
  • Developed strong client relationships for improved customer satisfaction and repeat business.
  • Established a robust pipeline of prospects through diligent prospecting efforts, leading to consistent increases in new business opportunities.
  • Analysed market trends to identify new opportunities for business expansion and growth.
  • Mentored junior sales staff, fostering professional growth and contributing to overall team success.
  • Delivered engaging presentations at industry events, showcasing company offerings and attracting prospective clients.
  • Attended industry events and conventions to explain sales opportunities.
  • Assisted sales team members in developing customer relationships, and building customer loyalty.
  • Coordinated with other departments to provide smooth execution of sales initiatives.
  • Trained and coached sales team members on best practices for customer service and sales techniques.
  • Communicated customer feedback and complaints to team members to promote proper resolution.
  • Negotiated more favourable rates and delivery times with vendors.
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
  • Monitored daily sales performance and provided feedback to each team member.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Facilitated regular team meetings to discuss challenges, successes and strategies.
  • Maintained up-to-date knowledge of products and services offered to customers.
  • Conducted supplier risk evaluations and assisted with regulatory inspections.

HEAD OF SALES

E.A.L MAN HIN & SONS LTD
10.2015 - 10.2018
  • Company Overview: Honda Division
  • Build a full scale sales operation from ground up; duties include establishing all procedures, recruitment of sales associates, as well as developing sales and marketing strategies.
  • Implement strategy goal for sales as sales target and follow customer satisfactions, leading 5 sales Associates, 1 Supervisor and 1 administration.
  • Manage the stock, order and the sales forecast through Niguri which is a Japanese system and SAP.
  • Preparing the annual sales budget with a progression each year.
  • Working with local distributors like (Courts, Galaxy, Baccus and others) to display the Honda line up.
  • Prepare with the advertising agency the strategy of communication for any new products and actual products.
  • Follow deliveries to customers and make sure that they get a good service.
  • For all new products work on SWAT Analysis to evaluate the market before introductions.
  • Follow the pre –delivery department to make sure that delivery is on time.
  • Daily one on one meeting with the Sales rep and weekly Sales Meeting with the whole team.
  • Led cross-functional teams to enhance customer engagement and improve satisfaction scores.
  • Streamlined sales processes, resulting in increased efficiency and reduced cycle times for closing deals.
  • Coordinated training programs to equip staff with effective sales techniques and product knowledge.
  • Led a high-performing sales team to consistently exceed quotas and achieve top rankings within the company.
  • Streamlined sales processes, resulting in enhanced efficiency and increased productivity.
  • Expanded market share with targeted sales initiatives and strategic partnerships.
  • Conducted regular territory analyses to ensure optimal resource allocation and maximum coverage of target markets.
  • Optimized pricing strategies by monitoring competitor activities, analyzing market trends, and considering internal cost structures for profitability maximization.
  • Drove international business expansion by establishing global distribution channels and forging strategic alliances with overseas partners.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built strong relationships with clients by following up on previous purchases and suggesting new products.
  • Scheduled and monitored sales team members' workloads to meet customer needs.
  • Developed and implemented incentive programs to increase sales and customer loyalty.
  • Launched new products successfully by collaborating with cross-functional teams and executing comprehensive go-to-market plans.
  • Negotiated contracts with major clients, securing long-term partnerships that generated significant revenue streams.
  • Managed key accounts effectively, ensuring ongoing satisfaction while identifying upsell opportunities to drive additional revenue growth.
  • Irregularly exceeded monthly targets for both individual and team-wide performance benchmarks.
  • Developed strong client relationships for improved customer satisfaction and repeat business.
  • Established a robust pipeline of prospects through diligent prospecting efforts, leading to consistent increases in new business opportunities.
  • Mentored junior sales staff, fostering professional growth and contributing to overall team success.
  • Delivered engaging presentations at industry events, showcasing company offerings and attracting prospective clients.
  • Coordinated with other departments to provide smooth execution of sales initiatives.
  • Conducted supplier risk evaluations and assisted with regulatory inspections.
  • Maintained up-to-date knowledge of products and services offered to customers.

HEAD OF DEPARTMENT (Sales & Marketing)

E.A.L MAN HIN & SONS LTD
01.2013 - 10.2015
  • Company Overview: Consumer Goods Division
  • Build a full-scale sale and Marketing operation from the ground up; duties include establishing all procedures, recruitment of sales representative, Merchandiser and Helper, as well as developing sales and marketing strategies.
  • Implement strategy goal for sales as sales target and follow customer satisfactions, leading 5 Traditional Trade sales Representatives, 3 Modern Trade Sales Representatives, 1 Manager, 1 Asst Manager, 3 Brand Executives, 1 Store Manager.
  • Manage the stock, order and the sales forecast through Niguri which is a Japanese system and SAP
  • Preparing the annual sales budget with a progression each year.
  • Working with all supermarkets, mini markets and all other Retails for listing new products, right display, promotions.
  • Prepare with the advertising agency the strategy of communication for any new products and existing products.
  • Make sure that delivery to supermarket is on time.
  • Follow delivery to customer and make sure that the customer is satisfied.
  • For all new products work on SWAT Analysis to evaluate the market before introductions.
  • Daily sales Meeting to see if all deliveries have be done properly the day before and if there are any issues. Discuss (Stock, sales and the budget).
  • Communicate and deal with suppliers following advertising campaigns and ask for their support
  • Work on Monthly Promotions/incentive for each supermarket, mini market and the traditional shop.
  • Developed strategic plans enhancing departmental performance and productivity.
  • Led cross-functional teams to streamline operations and improve efficiency.
  • Analyzed market trends to inform decision-making processes.
  • Implemented innovative solutions reducing operational costs.
  • Mentored junior staff, fostering professional growth and skill development.
  • Coordinated resources to ensure seamless departmental workflow.
  • Negotiated vendor contracts optimizing procurement strategies.
  • Oversaw budget management, ensuring fiscal responsibility.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Launched quality assurance practices for each phase of development
  • Developed detailed plans based on broad guidance and direction.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed senior-level personnel working in marketing and sales capacities.

DIRECTOR (Sales & Marketing)

OREXI CO LTD / PONEY MITUS LTD
03.2006 - 12.2012
  • Company Overview: Distributor Exclusive of Dr Brown’s, Caremo, Buds, Little Bean & Pony Baby Clothes
  • Build a full-scale sales and Marketing operation from the ground up; duties include establishing all procedures, recruitment of sales demonstrators, as well as developing sales and marketing strategies.
  • Implement strategy goal for sales as sales target and follow customer satisfactions, leading 4 shops 2 Sales Demonstrator in each shop, 3 Administrative clerks.
  • Manage the stock, order and the sales forecast through (SAP) system.
  • Preparing the annual sales budget with a progression each year.
  • Working with all supermarkets, mini markets and all other Retails for listing new products, right display, promotion deal.
  • Prepare with the advertising agency the strategy of communication for any new products and existing products.
  • Make sure that delivery to the supermarket is on time.
  • Follow delivery to customer and make sure that the customer is satisfied.
  • For all new products work on SWAT Analysis to evaluate the market before introductions.
  • Daily sales Meeting to see that all deliveries have been done the day before and if there are any issues. Discuss (Stock, sales and the budget).
  • Communicate and deal with suppliers following advertising campaigns and ask for their support
  • Work on Monthly Promotions/incentive for each supermarket, mini market and the traditional shop.
  • Spearheaded strategic initiatives enhancing operational efficiency company-wide.
  • Guided cross-functional teams to achieve organizational goals.
  • Implemented innovative solutions increasing productivity and reducing costs.
  • Mentored senior managers fostering leadership development and team cohesion.
  • Developed and executed business strategies aligning with market trends.
  • Streamlined processes improving resource allocation and project delivery timelines.
  • Led high-impact projects driving revenue growth and market expansion.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Oversaw financial planning ensuring budget adherence and fiscal responsibility.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Negotiated favourable contracts with vendors for reduced costs and improved service quality.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Secured key partnerships that contributed to the company's overall growth strategy and market reach.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
  • Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
  • Cultivated high-performance executive team, selecting and mentoring candidates for key leadership roles.
  • Optimized inventory management to minimize costs and ensure product availability.
  • Fostered culture of innovation, encouraging development of cutting-edge solutions.
  • Achieved remarkable turnaround of underperforming divisions through strategic leadership and restructuring.
  • Pioneered adoption of sustainable practices, leading to industry recognition and awards.
  • Elevated company profile in industry by spearheading comprehensive rebranding initiative.
  • Expanded into new markets, conducting thorough market analysis and establishing key local partnerships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Raised property accuracy and accountability by creating new automated tracking method.

SALES EXECUTIVE

IMC LTD
01.2003 - 01.2006
  • Company Overview: CFAO GROUP
  • Promote those brands to the customers and realize sales.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
  • Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
  • Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
  • Expanded market share with strategic territory planning and targeted prospecting.
  • Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
  • Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
  • Participated in industry trade shows to represent company and generate valuable leads for future business growth.
  • Enhanced brand visibility, coordinating with marketing to develop impactful campaigns.
  • Cultivated long-term relationships with high-value clients to ensure repeat business and referrals.
  • Improved product offerings by gathering customer feedback and working closely with product development team.
  • Reduced operational costs by identifying inefficiencies in sales process and implementing corrective measures.
  • Boosted team morale and performance by leading regular training sessions on sales techniques and product updates.
  • Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
  • Built diverse and consistent sales portfolio.
  • Generated advertising brochure for vendor use.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Consulted with businesses to supply accurate product and service information.
  • Distributor Exclusive of Hyundai, Isuzu & Opel

SALES REPRESENTATIVE

ABC AUTOTECH LTD
01.2003 - 01.2003
  • Company Overview: ABC GROUP
  • Promote those brands to the customers and realize sales.
  • Developed and maintained strong customer relationships to drive sales growth.
  • Conducted product demonstrations, showcasing features and benefits to potential clients.
  • Collaborated with marketing team to create targeted promotional campaigns.
  • Analyzed market trends and competitor strategies to inform sales approaches.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Increased market penetration with introduction of innovative sales tactics.
  • Streamlined sales process, reducing time from lead to close.
  • Provided feedback from customers to product development team, influencing future product enhancements.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
  • Participated in trade shows and conferences to network and generate leads.
  • Utilized social media platforms to engage with potential customers and build brand awareness.
  • Conducted detailed market analysis to guide development of sales strategies.
  • Led training sessions for new sales representatives, enhancing team expertise and performance.
  • Exceeded sales targets through effective planning and goal setting.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Distributor Exclusive Fiat & Alfa Romeo
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Built diverse and consistent sales portfolio.

SALES REPRESENTATIVE

E.A.L MAN HIN & SONS LTD
01.2002 - 01.2002
  • Promote those brands to the customers and realize sales.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Fostered collaborative environment, sharing best practices among sales team.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • Stayed up-to-date with industry trends to position company as market leader.
  • Identified and tapped into new markets, significantly expanding customer base.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Negotiated prices, terms of sales and service agreements.
  • Informed customers of promotions to increase sales productivity and volume.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Contributed to team objectives in fast-paced environment.
  • Achieved or exceeded company-defined sales quotas.
  • Maintained current knowledge of evolving changes in marketplace.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Kept detailed records of daily activities through online customer database.
  • Recorded accurate and efficient records in customer database.
  • Contributed to event marketing, sales and brand promotion.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Conducted product demonstrations, showcasing features and benefits to potential clients.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Built diverse and consistent sales portfolio.
  • Distributor Exclusive HONDA/DAWEOO

HEAD CADDY MASTER (Golf Department)

LE PARADIS HOTEL LTD
01.1999 - 01.2002
  • Company Overview: BEACHCOMBER GROUP
  • In charge of the golf operation, store and the golf course.
  • Verify all reservation from hotel guest and outside guest.
  • Welcoming customer and giving the customer satisfaction
  • Responsible of the golf center, leading 2 Caddy Master, 2 Storekeepers, 1 cleaner and 2 grass keepers.
  • Close the account each day and make sure that billing has been done correctly.
  • Manage internal guest tournaments twice a week.
  • Has working on a project for a new golf and new golf house.
  • Promoted a positive atmosphere within the golf community by exemplifying exceptional sportsmanship and professionalism.
  • Leveraged local knowledge of the course layout to identify shortcuts or alternative routes that expedited travel between holes without compromising safety or enjoyment for players.
  • Maintained smooth pace of play for golfers on course.
  • Cleaned and maintained balls, clubs, and course amenities.
  • Assisted players in improving game play.

MAINTENANCE OFFICE

M.T.T.B
01.1998 - 01.1998
  • Company Overview: ROGERS GROUP
  • Ensure the cleanliness of the building.
  • Arrange and follow the weekly maintenance of the lifts and generator.
  • Conducted regular inspections and maintenance of equipment to ensure operational efficiency.
  • Implemented preventive maintenance schedules, reducing equipment downtime significantly.
  • Trained and mentored junior staff on safety protocols and maintenance procedures.
  • Collaborated with cross-functional teams to resolve complex maintenance issues promptly.
  • Analyzed equipment performance data to identify areas for improvement and cost reduction.
  • Developed and maintained accurate records of maintenance activities and inventory management.
  • Led initiatives to enhance workplace safety standards, fostering a culture of compliance among staff.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Contributed to development, implementation, and execution of maintenance programs.
  • Organized ongoing maintenance schedules to boost system performance.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Supervised team of installers and mechanics to complete work on time and to company standards.
  • Scheduled and oversaw maintenance, repair and installation activities.

Education

Customer Service and Sales & Marketing

Champion Marketing
01.1998

MBA - Business Administration Management

University of Warwick
United Kingdom
01.2020

Bsc (Hon) - Public Relation/Hospitality Management

Open University
01.2005

BSC (Hons) - Sales & Marketing Strategy

Open University
01.2002

BTS - Gestion des metiers du Golf

Racing Club de la Boulie
01.2001

Diploma - Hospitality and customer service

Beachcomber Academy
01.2000

Public Relation & Hospitality Management

Champion Marketing
01.1998

Skills

  • Team leadership
  • Strategic thinking
  • Marketing
  • Ethics and integrity
  • Client engagement
  • Organizational structuring
  • Visionary leadership
  • Customer acquisition
  • Start-up operations
  • Negotiation
  • Project management
  • Customer focus
  • Operations management
  • Business planning
  • Goal setting
  • Consulting
  • Trends analysis
  • Business administration
  • Business development
  • Cash flow management
  • Recruitment and hiring
  • Talent acquisition
  • Board reporting
  • Marketing and advertising
  • Results orientation
  • Management team leadership

Hobbies and Interests

Watching TV, Golf, Hunting, Gym

Extra Activities

Former FIFA International Referee (Beach Soccer) Former Member of FIFA Beach Soccer Referees Committee Instructor of FIFA/CAF & AFC (Beach soccer) Member of Gymkhana Club. Former Committee Executive Member at Gymkhana club. Member of Rotary of Moka

Languages

English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)

Timeline

FOUNDER & CEO

Rafnat Ltd
12.2024 - Current

CHIEF OPERATING OFFICER (BAIC & FODAY Brand)

Universal Motors Ltd
05.2024 - 10.2024

SALES & BRAND MANAGER

Raouf Dusmohamud & Co Ltd
10.2020 - 04.2024

HEAD OF SALES

E.A.L MAN HIN & SONS LTD
10.2015 - 10.2018

HEAD OF SALES

E.A.L MAN HIN & SONS LTD
10.2015 - 10.2018

HEAD OF DEPARTMENT (Sales & Marketing)

E.A.L MAN HIN & SONS LTD
01.2013 - 10.2015

DIRECTOR (Sales & Marketing)

OREXI CO LTD / PONEY MITUS LTD
03.2006 - 12.2012

SALES EXECUTIVE

IMC LTD
01.2003 - 01.2006

SALES REPRESENTATIVE

ABC AUTOTECH LTD
01.2003 - 01.2003

SALES REPRESENTATIVE

E.A.L MAN HIN & SONS LTD
01.2002 - 01.2002

HEAD CADDY MASTER (Golf Department)

LE PARADIS HOTEL LTD
01.1999 - 01.2002

MAINTENANCE OFFICE

M.T.T.B
01.1998 - 01.1998

Bsc (Hon) - Public Relation/Hospitality Management

Open University

BSC (Hons) - Sales & Marketing Strategy

Open University

BTS - Gestion des metiers du Golf

Racing Club de la Boulie

Diploma - Hospitality and customer service

Beachcomber Academy

Public Relation & Hospitality Management

Champion Marketing

Customer Service and Sales & Marketing

Champion Marketing

MBA - Business Administration Management

University of Warwick

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