David Sherman
Kansas City
Summary
Dynamic professional with extensive experience in small business operations and customer relations. As Owner/Operator at Direct Express, I enhanced customer satisfaction and retention through strategic planning and effective communication. Proven ability to build strong relationships and negotiate favorable contracts, driving operational success and loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Owner/Operator Courier
Direct Express
03.2020 - Current
- Led all aspects of business operations to enhance customer satisfaction and retention.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers, ensuring favorable terms and cost savings.
Delivery Driver
Boyd Delivery
09.2018 - 11.2020
- Navigated delivery routes efficiently, ensuring timely arrival at destinations.
- Managed vehicle maintenance and inspections to enhance safety and reliability.
- Coordinated with dispatchers to optimize delivery schedules and resolve issues promptly.
- Developed strong relationships with customers, enhancing service quality and loyalty.
Manager
Auto Zone Auto Parts
06.2015 - 09.2018
- Directed operational strategies, enhancing productivity and workflow efficiency across teams.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
General Studies
Pittsburg High School
Pittsburg, KS05-1989
Skills
- Customer relations
- Small business operations
- Relationship building
- Strategic planning and excellent communication
Certification
Master Certified in parts and ASE Certified in Mechanics
TSA Certified for airport deliveries
Timeline
Owner/Operator Courier
Direct Express
03.2020 - Current
Delivery Driver
Boyd Delivery
09.2018 - 11.2020
Manager
Auto Zone Auto Parts
06.2015 - 09.2018
General Studies
Pittsburg High School
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