David Mercer
Barnhart
Summary
Results-oriented professional, prepared for opportunity in account management. Proven track record of fostering strong client relationships and delivering customized solutions to meet client needs. Highly collaborative team player with focus on achieving results and adapting to evolving demands. Known for excellent communication and problem-solving abilities. I value the customer's satisfaction above all else, and will do anything to get the best results. Even if I don't have all of the qualifications or training for a job, I'm an apt and adaptable learner with a sharp mind.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Transportation Driver
SafeRide LLC
09.2024 - Current
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Communicated with patients and healthcare workers effectively
- Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
- Streamlined communication with dispatchers, promptly addressing any changes or issues related to the transportation schedule.
- Improved patient satisfaction by providing timely and efficient medical transportation services.
- Assisted in reducing wait times for patients, coordinating with healthcare facilities for prompt pick-up and drop-off schedules.
- Maintained flexible availability to accommodate on-call hours.
- Earned and maintained necessary certifications.
- Demonstrated adaptability by transporting various types of patients, including those with mobility challenges or special needs, adjusting my approach accordingly.
Post Office Worker
Post Office USPS
11.2023 - 09.2024
- Assisted in the preparation and distribution of reports, contributing to data-driven decision-making processes.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Improved customer satisfaction by addressing inquiries promptly and professionally.
- Delivered packages and postal mail in a timely, efficient manner in all types of weathering conditions.
- Received, sorted and distributed incoming mail to staff members and coordinated outgoing parcels.
- Processed incoming and outgoing mail and packages according to established procedures.
Customer Service Representative
Pretzel Boys
02.2023 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Amazon Delivery Driver
Amazon
01.2022 - 01.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
Delivery Driver
IMO'S PIZZA
09.2018 - 12.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Insurance Agent
AIL Insurance Company
02.2017 - 08.2018
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Mentored junior agents, sharing industry insights and best practices for success in the field.
- Utilized CRM software to manage client relationships.
- Conducted comprehensive market research to stay ahead of industry trends, ensuring clients received most up-to-date policy advice.
- Demonstrated proficiency in using Microsoft Office Suite applications to create documents, spreadsheets, presentations – ultimately enhancing the quality of work output.
Account Representative
State Farm
04.2015 - 01.2017
- Contacted customers to assess satisfaction and current needs.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Analyzed accounts for delinquencies and other ongoing issues.
- Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
Education
Associate - Business
Jefferson College
Arnold, MO05-2016
High School Diploma -
Windsor High School
Imperial05-2014
Skills
- Strong navigation skills
- Critical thinking and Problem Solving
- Record keeping proficiency
- Time management
- Multitasking
- Customer service
- Account management
- Client relations
- Analytical thinking
- Marketing strategies
- Data Entry and Project Management
- Microsoft outlook, Microsoft Excel, and Microsoft Powerpoint
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
- Supervised a team of 20 fellow insurance agents.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Certification
Driver's License
Personal Information
Authorized To Work: US
Languages
English
Native or Bilingual
Timeline
Medical Transportation Driver
SafeRide LLC
09.2024 - Current
Post Office Worker
Post Office USPS
11.2023 - 09.2024
Customer Service Representative
Pretzel Boys
02.2023 - 11.2023
Amazon Delivery Driver
Amazon
01.2022 - 01.2023
Delivery Driver
IMO'S PIZZA
09.2018 - 12.2021
Insurance Agent
AIL Insurance Company
02.2017 - 08.2018
Account Representative
State Farm
04.2015 - 01.2017
Associate - Business
Jefferson College
High School Diploma -
Windsor High School
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