David Ehie
Springfield
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Experienced with IT system analysis and optimization. Utilizes technical expertise to enhance system performance and support IT projects. Knowledge of problem-solving and technical troubleshooting to ensure seamless operations.
IT professional with diverse experience in analyzing and optimizing IT systems to enhance performance. Proven ability to achieve impactful results through team collaboration and adaptability to changing needs. Known for strong analytical skills and effective communication.
Overview
8
8
years of professional experience
Work History
IT Analyst
Oreilly Auto Pats
06.2025 - Current
- Analyzed system requirements and collaborated with stakeholders to enhance IT solutions.
- Developed and implemented troubleshooting protocols for identifying software issues effectively.
- Conducted regular system audits to ensure compliance with industry standards and best practices.
- Led cross-functional teams in the execution of IT projects, ensuring timely delivery of objectives.
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
- Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
AT&T Care Support
AT&T
05.2025 - 06.2025
- Assisted customers with product selection and inquiries.
- Maintained accurate inventory levels and organized stock displays.
- Processed sales transactions efficiently using point-of-sale systems.
- Developed product knowledge to enhance customer service experiences.
- Collaborated with team members to improve store operations.
- Handled customer complaints and resolved issues promptly.
- Trained new employees on sales techniques and store policies.
Customer Service Representative
T-Mobile
08.2021 - 03.2025
- Resolved customer issues through effective communication and problem-solving skills.
- Made decisions and resolved issues using critical thinking and analytical skills.
- Shared information and resources to support problem-solving strategy.
- Selected best and most efficient methods to complete on-time deliverables.
- Educated customers on new products and promotional offers.
- Collaborated with team members to improve service delivery.
- Documented customer interactions in the database accurately.
- Maintained knowledge of company policies and procedures for customer support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Leveraged combination of skills to identify issues and determine underlying causes.
- Had the opportunity to work with an IT analyst at T-Mobile, one day a week for future promotion through T-Mobile.
Help Desk Technician (remote)
D&S Residential Services
02.2023 - 02.2025
- Provided technical support for software and hardware issues across multiple devices.
- Assisted users with troubleshooting and resolving network connectivity problems.
- Managed user accounts and permissions within Active Directory environment.
- Provided technical support for software and hardware issues across residential properties.
TNT Security Services LLC (remote)
TREY RYAN PARKER
07.2020 - 10.2024
- Developed analytics to enhance stakeholder engagement and ensure asset protection.
- Analyzed client needs to develop tailored consulting solutions.
- Facilitated workshops to engage stakeholders and gather requirements.
- Collaborated with cross-functional teams to implement strategic initiatives.
- Conducted market research to identify trends and opportunities for clients.
- Managed project timelines and deliverables to ensure client satisfaction.
- Managed multiple projects simultaneously ensuring timely completion within budget constraints.
- Worked closely with human resources to support employee management and organizational planning.
Customer Service Representative
CSLLC
07.2017 - 08.2019
- Resolved customer issues through effective communication and problem-solving skills.
- Assisted customers with service inquiries and product information.
- Maintained knowledge of company policies and procedures for customer support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
Education
Bachelor of Science - Information Technology And Cyber-Security
Colorado Technical University
Colorado Springs, CO06-2025
Skills
- Technical support
- Customer service
- Problem solving
- Critical thinking
- Project management
- Team collaboration
- Positive and professional
- Empathy and patience
- Microsoft Excel
- Verbal and written communication
- Multi-line phone talent
- Calm demeanor
- Complaint handling
- Conflict mediation
- Quality control
- Network device monitoring
- Help desk assistance
- Quality of service
- VMWare experience
- Antivirus and spam blocking
- VoIP
- IT security policies
- Remote access support
- Network access control
- IT troubleshooting
- Customer support
- Risk assessment
Affiliations
- Built custom desktop computers tailored to individual client needs, including gaming setups, workstation PCs, and general-use systems.
- Provided ongoing technical support, troubleshooting hardware and software issues, resolving performance problems, and guiding users through system maintenance.
- Assisted clients with operating system installation, driver configuration, peripheral setup, and network connectivity.
- Demonstrated excellent communication and customer service skills while translating complex technical concepts into clear, user-friendly guidance.
- Stayed current with evolving hardware trends, compatibility standards, and component performance benchmarks.
Timeline
IT Analyst
Oreilly Auto Pats
06.2025 - Current
AT&T Care Support
AT&T
05.2025 - 06.2025
Help Desk Technician (remote)
D&S Residential Services
02.2023 - 02.2025
Customer Service Representative
T-Mobile
08.2021 - 03.2025
TNT Security Services LLC (remote)
TREY RYAN PARKER
07.2020 - 10.2024
Customer Service Representative
CSLLC
07.2017 - 08.2019
Bachelor of Science - Information Technology And Cyber-Security
Colorado Technical University