David Dunbar
Columbia,MO
Summary
Sincere hard-working individual who just likes helping people. Reliable with experience in front desk operations and offering general office support. Detail-oriented, with a love of rules and making things are done well. A genuine people person who always puts others first
Overview
13
13
years of professional experience
Work History
Office Support Assistant
Boonville Correctional Center
12.2025 - Current
- Perform background screenings on new and potential employees.
- Providing professional customer service on all calls.
- Filing and maintaining records of past and present employees
- Assist new and old employees in any and all capacities
- Updating a fluctuating rosters
Customer Service Representative
OA Document Solutions
03.2024 - 08.2025
- Provide award winning customer service.
- Keeping accurate logs of each customer and organization.
- Maintaining good communication with press opporators and delivery drivers.
- Answering questions about printing and paper quality.
- Create orders based on customer needs.
Mail Carrier
State Printing
08.2021 - 02.2024
- Delivered mail along prescribed route.
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Provide excellent customer service to any and all clients.
- Sorted mail for delivery, arranging mail in delivery sequence.
Phone Operator
Department Of Revenue
03.2021 - 08.2021
- Called clients to leave voicemail reminders of appointment date and time.
- Documented messages left by callers and delivered vital information to intended employees.
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Connected incoming calls quickly using multi-line telephone system to keep hold times low.
- Provided timely, courteous and knowledgeable responses to information requests.
- Collaborated with management to resolve concerns and problem calls.
- Proficient at computer dialing and computer software.
- Responded to questions with knowledgeable responses.
- Educated customers about meeting individual needs by describing offerings and answering questions.
- Resolved customer complaints by escalating calls to proper department.
General Warehouse Worker
Dollar General Warehouse
04.2019 - 11.2020
- Sorting for shipping
- Operating equipment
- Lifting and organizing product
Sorter
Porite
06.2018 - 04.2019
- Quality control
- Sorting parts
- Cleaning machinery
- Maintain equipment
Phone Transactions
Century Link
08.2017 - 05.2018
- Helping customers with technical difficulties.
- Problem solving quickly and efficiently.
- Helping customers speak to the best person for their problem.
Dock Worker
American Furniture
04.2017 - 08.2017
- Unloading trucks
- Assembling furniture
- Organizing furniture on showroom floor
General Warehouse Worker
Dollar General
08.2013 - 03.2017
- Sorting for shipping
- Operating equipment
- Lifting and organizing product
Education
General - General Studies
Lincoln University
Jefferson City, MO12-2010
Skills
- Decision Making
- Creativity
- Customer Service
- Computer Skills
- Ability to Multitask
- Ability to Work Under Pressure
- Communication
- Problem solving
- Phone etiquette
- Restaurant experience
- Microsoft word
- Microsoft excel
- Computer literacy
- Streamlining Processes
- Client Advocation
Timeline
Office Support Assistant
Boonville Correctional Center
12.2025 - Current
Customer Service Representative
OA Document Solutions
03.2024 - 08.2025
Mail Carrier
State Printing
08.2021 - 02.2024
Phone Operator
Department Of Revenue
03.2021 - 08.2021
General Warehouse Worker
Dollar General Warehouse
04.2019 - 11.2020
Sorter
Porite
06.2018 - 04.2019
Phone Transactions
Century Link
08.2017 - 05.2018
Dock Worker
American Furniture
04.2017 - 08.2017
General Warehouse Worker
Dollar General
08.2013 - 03.2017
General - General Studies
Lincoln University