David Brown
St Louis
Summary
Results-driven General Manager with a proven track record in operations management, team building, and customer service. Expert in driving financial performance and enhancing team productivity to achieve organizational goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
General Manager
Quatros Pizza
Carbondale, IL
05.2002 - Current
- Managed budgeting processes, ensuring financial performance aligned with organizational goals.
- Oversaw staff training programs, fostering a culture of continuous improvement and high service standards.
- Analyzed customer feedback to drive menu innovations and improve overall dining experience.
- Implemented inventory management systems, reducing waste and improving supply chain efficiency.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Bar Manager
Illusions Nightlub
Galesburg, IL
01.1998 - 04.2001
- Ordering and Tracking inventory
- Scheduling
- Creating new promotions and events
Education
Bachelor of Arts - Industrial Psychology
Southern Illinois University, Carbondale
Carbondale, IL12-2004
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Staff development
- Business analysis
- Inventory management
- Staff management
- Decision-making
- Schedule management
- Customer service
- Health and safety compliance
Certification
Safe Serve Certified
Timeline
General Manager
Quatros Pizza
05.2002 - Current
Bar Manager
Illusions Nightlub
01.1998 - 04.2001
Bachelor of Arts - Industrial Psychology
Southern Illinois University, Carbondale