David Akers
Saint Charles
Summary
Accomplished professional with a strong background in management and expertise in iOS, watchOS, tvOS and iPadOS. Demonstrated leadership in guiding teams to achieve strategic objectives and deliver exceptional results. Known for fostering collaborative environments that drive innovation and efficiency. Skilled in strategic planning and optimizing processes to enhance organizational performance. Seeking to leverage management and iOS skills in a dynamic environment committed to excellence and growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Executive Team Leader - Specialty Sales
Target
09.2022 - Current
- Collaborate with vendors, Team Leaders, Executive/Store/District Leaders
- Lead a team of approximately 120 Team Members and 11 Team Leaders
- Oversee a store that exceeds $45M in annual sales
- Effectively manage 11,000-20,000 hrs of payroll per month
- Lead and develop 4 direct report Team Leaders
- Developed one Team Leader into an Executive Team Lead within first year; 2 more in pipeline
- Successfully led store to 18 straight months of green metics in all 12 store metrics
- Achieved a 29% increase in replenishment metrics
- Selected by district leadership to support an underperforming out-of-state store for 3 months; mentored their Executive Team Leaders and successfully changed the overall store culture
- Designated to train new-in-role Executive Team Leaders.
Technical Specialist/Genius Admin
Apple
01.2018 - 09.2022
- Served as gatekeeper for all hardware repairs by managing and preparing customer devices, while also serving as the point of contact between store and customers, making calls for repair updates
- Actively monitored processes and make organizational improvements in the repair room by tracking trends and potential roadblocks
- Tracked ordering to ensure team had all tools and supplies needed for repairs
- Orchestrated multiple activities simultaneously to accomplish short turnaround time on repair queues
- Provided daily feedback/mentorship to peers and leadership, correcting inconsistencies in performance and inventory allocation, while also helping build their knowledge about products
- Performed troubleshooting, diagnostics, and repairs of iOS, iPadOS, WatchOS, AppleTV, along with other Apple accessories, both hardware and software, for 350-400 customers per month
- Addressed customer needs in order to provide relevant solutions.
Logistics Team Leader Key Carrier
Target
08.2004 - 12.2017
- Led a team of 60+ team members, unload trailers, maintain a fully stocked sales floor & led an accurate backroom/in-stock process to achieve positive sales growth in a $40M store
- Led Ship From Store process that shipped out several thousand online orders a day
- Increased team survey scores from 45% to 85% engaged in my first full year in logistics
- Increased sales comp from -0.7% to +8.53%
- Led store from #76 to #1 out of 76 stores in our group for guest experience survey scores
- Helped drive whole store productivity increases (+8%) in a high risk environment.
Education
High School Diploma -
Hazelwood Central High School
Florissant, MO06.2004
General Studies -
St. Louis Community College Florissant Valley
Florissant, MOSkills
- Customer Relationships
- Business development and planning
- Relationship building and management
- Team Development
- Operations
- Administrative Skills
- Inventory Control
- Employee Scheduling
- iOS
- Problem-Solving
Certification
- Apple Certified iOS Technician (ACiT)
Timeline
Executive Team Leader - Specialty Sales
Target
09.2022 - Current
Technical Specialist/Genius Admin
Apple
01.2018 - 09.2022
Logistics Team Leader Key Carrier
Target
08.2004 - 12.2017
High School Diploma -
Hazelwood Central High School
General Studies -
St. Louis Community College Florissant Valley
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