Datrece Jones
Saint Louis
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Claims Agent
VXI Global Solutions LLC
Work From Home
12.2022 - Current
- Collaborated with underwriters to ensure accurate assessment of risk and appropriate policy pricing for clients.
- Conducted thorough investigations of claims, gathering relevant information from various sources to determine liability and coverage.
- Reduced claims processing time by implementing efficient workflow strategies and prioritizing tasks.
PCA
VXI Global Solutions
Work From Home
06.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Front Desk Receptionist
Ameristar Casino And Hotel
Vicksburg, MS
04.2017 - 05.2021
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Customer Slot Attendant
Lady Luck Casino
Vicksburg, MS
04.2012 - 08.2016
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Promoted responsible gaming practices by monitoring player behavior and assisting with self-exclusion requests when necessary.
- Contributed to casino revenue growth by ensuring smooth functioning of slot machines and maintaining a comfortable gaming environment.
- Assisted in maintaining the overall cleanliness of the casino floor, contributing to a positive guest experience.
Education
Welding
Hinds Community College
05.2009
High School Diploma -
Warren Central High School
08.2006
Skills
- P>HIPAA Compliance
- P>Problem-Solving
- P>Relationship Building
- P>Problem-solving abilities
- P>Effective Communication
<Enter your own>
Title: Customer Service
Timeline
Claims Agent
VXI Global Solutions LLC
12.2022 - Current
PCA
VXI Global Solutions
06.2022 - Current
Front Desk Receptionist
Ameristar Casino And Hotel
04.2017 - 05.2021
Customer Slot Attendant
Lady Luck Casino
04.2012 - 08.2016
High School Diploma -
Warren Central High School
Welding
Hinds Community College