Datrece Jones
Saint Louis
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Claims Agent
VXI Global Solutions LLC
12.2022 - Current
- Collaborated with underwriters to ensure accurate assessment of risk and appropriate policy pricing for clients.
- Conducted thorough investigations of claims, gathering relevant information from various sources to determine liability and coverage.
- Reduced claims processing time by implementing efficient workflow strategies and prioritizing tasks.
PCA
VXI Global Solutions
06.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Front Desk Receptionist
Ameristar Casino And Hotel
04.2017 - 05.2021
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Customer Slot Attendant
Lady Luck Casino
04.2012 - 08.2016
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Promoted responsible gaming practices by monitoring player behavior and assisting with self-exclusion requests when necessary.
- Contributed to casino revenue growth by ensuring smooth functioning of slot machines and maintaining a comfortable gaming environment.
- Assisted in maintaining the overall cleanliness of the casino floor, contributing to a positive guest experience.
Education
Welding
Hinds Community College
05.2009
High School Diploma -
Warren Central High School
08.2006
Skills
- P>HIPAA Compliance
- P>Problem-Solving
- P>Relationship Building
- P>Problem-solving abilities
- P>Effective Communication
<Enter your own>
Title: Customer Service
Timeline
Claims Agent
VXI Global Solutions LLC
12.2022 - Current
PCA
VXI Global Solutions
06.2022 - Current
Front Desk Receptionist
Ameristar Casino And Hotel
04.2017 - 05.2021
Customer Slot Attendant
Lady Luck Casino
04.2012 - 08.2016
High School Diploma -
Warren Central High School
Welding
Hinds Community College
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