Dasia Williams
St Louis
Summary
Proven retail professional with a track record of enhancing customer satisfaction and loyalty at Marshalls TJX Companies. Expert in cash handling accuracy and customer service, demonstrating patience and empathy. Achieved significant improvements in store environment and sales targets through effective organization and engagement skills. Excelled in high-pressure situations, ensuring operational excellence and team collaboration.
Experienced with customer service, sales, and cash handling in retail setting. Utilizes strong communication skills to engage customers and resolve issues. Knowledge of inventory management and point-of-sale systems.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate Cashier
Marshalls TJX Companies
11.2024 - Current
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
Key Holder
Party City
07.2022 - 02.2025
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Streamlined opening and closing procedures as integral member of store staff.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
Retail Sales Associate Cashier
Marshalls TJX Companies
09.2020 - 05.2023
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
Education
High School Diploma -
Hancock Place High School
229 W Ripa Ave 05-2022
Skills
- Quick learner
- Customer service
- Patience and empathy
- Cleanliness and hygiene
- Cash handling accuracy
- Goal-oriented mindset
- Customer engagement
- Store maintenance
- Upselling techniques
- Organization skills
- Time management
- Verbal and written communication
- Scheduling
Timeline
Retail Sales Associate Cashier
Marshalls TJX Companies
11.2024 - Current
Key Holder
Party City
07.2022 - 02.2025
Retail Sales Associate Cashier
Marshalls TJX Companies
09.2020 - 05.2023
High School Diploma -
Hancock Place High School
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