Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

DaShuna Bell

Overland

Summary

Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.Service-focused Customer Service Rep Lead bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address members concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Tier 3 BRE (M&R) position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience

Work History

Resolution Support Specialist- Tier 2

UnitedHealthcare
07.2015 - Current
  • Actively supported members by quickly responding to questions via phone and finding appropriate solutions to members issues.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Assist Medicare and Retired members with benefit questions and concerns.
  • Consistently met or exceeded performance metrics, leading to increased team success and recognition.
  • Assist Tier 1 advocates with efficiently locating and assisting members with their health care needs.

Customer Service Representative

Convergys
04.2014 - 06.2015
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.

Education

Associate Degree - Medical Assisting

Sanford Brown College

High School Diploma -

Ritenour Sr. High School
St Louis, MO

Skills

  • Inquiry Requests
  • Customer Billing
  • Customer Data Confidentiality
  • Courteous with Strong Service Mindset
  • Staff Training
  • Call Documentation
  • Building Customer Trust and Loyalty
  • Customer Loyalty
  • Upbeat and Positive Personality
  • Professional Phone Etiquette

Additional Information

  • Service, Support and Relations Professional OBJECTIVE Obtain a full time position involving in customer relations offering years of diversified experience. Result-oriented individual dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations Furthermore, to utilize my analytical, communicational and organizational skills to be of advantage to a company for future advancement.

Timeline

Resolution Support Specialist- Tier 2

UnitedHealthcare
07.2015 - Current

Customer Service Representative

Convergys
04.2014 - 06.2015

High School Diploma -

Ritenour Sr. High School

Associate Degree - Medical Assisting

Sanford Brown College
DaShuna Bell