Darrin Little
St Louis
Summary
Results-driven and Hardworking professional, focused on delivering exceptional support for customer needs and Ready to help achieve company goals. Offers strong background in customer relations, communication, and organizational skills. Interested/Eager to secure entry-level Data entry/analyst positions.
Overview
11
11
years of professional experience
Work History
Guest Advocate
Target
03.2021 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Helped customers complete purchases, locate items and join reward programs.
- Used POS system to process sales, returns, online orders and gift card activations.
- Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery.
- Greeted customers and helped with product questions, selections and purchases.
Team Member
Panera Bread
06.2019 - 08.2020
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize overall performances by 70%.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Front Desk Clerk
La Quinta Inns & Suites
09.2017 - 02.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Planned coverage needs and organized services to support incoming special events.
- Explained details regarding property to acclimate patrons to resort environment.
Grill Team Crew Member
Mcdonalds, PDI FOODS
11.2012 - 05.2015
- Adhered to strict time limit for orders, maintaining quick turnout for orders with minimal mistakes.
- Enhanced overall quality of grilled food by introducing creative rotary grilling technique.
- Arranged food on plates in attractive, neat fashion to enhance visual appeal of each dish.
- Sanitized hands and surfaces before preparing foods.
Education
Web Design
Gale Courses
05.2024
High School Diploma -
Soldan International Studies
St Louis05.2013
Skills
- Customer Service
- Auditing
- File and Record Maintenance
- Data Inputting
- Payment processing
- Financial Transactions
- Computer skills
- Reading comprehension
- Order fulfillment
- Proofreading and Editing Abilities
- HTML
Additional Information
- Looking for remote work. (willing to work in office for some time if needed.)
Timeline
Guest Advocate
Target
03.2021 - Current
Team Member
Panera Bread
06.2019 - 08.2020
Front Desk Clerk
La Quinta Inns & Suites
09.2017 - 02.2018
Grill Team Crew Member
Mcdonalds, PDI FOODS
11.2012 - 05.2015
Web Design
Gale Courses
High School Diploma -
Soldan International Studies
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