DARREN PEREZ
Saint Louis
Summary
Accomplished an understanding of effective processes functions for the United States Air Force and other Federal Government entities. Detail oriented and reliable administrative assistant with strong experiences in customer service and client support. Advanced expertise in collaborating with support sections to plan, organize, and recommend solutions to meet deadlines or streamlining processes. Friendly and reliable customer service professional with experience in front desk operations, client interaction, and administrative support. Proficient in analyzing workloads, monitoring work progress, and reviewing work for accuracy and timeliness. Skilled ability to handle high-volume environments while maintaining professionalism and efficiency.
Administrative professional with comprehensive background in office management and support. Known for reliability and adaptability, consistently ensuring smooth operations and effective team collaboration. Expertise in scheduling, document handling, and communication.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Social Security Administration Assistant
Social Security Administration
09.2024 - Current
- Serves as an administrative assistant responsible for planning, directing and scheduling administrative activities of disability information related to the broad categories of social security law. Maintained detailed documentation of customer interactions.
- Assists quasi-judicial hearings for SSDI/SSI, focusing on reviewing medical evidence, taking sworn testimony, and evaluating vocational, functional, and educational records to help determine disability onset and severity.
- Ensures there is an accurate record of each disability hearing. Prepares a written transcript and creates an audio recording of each hearing. Updates visitors log information daily.
- Coordinates scheduling and communications for team meetings and client appointments.
- Manages daily office operations to ensure efficient workflow and service delivery.
Audiovisual Production Specialist
Veteran’s Health Administration
Jefferson Barracks, MO
10.2018 - 09.2024
- Facilitated setup and breakdown of audiovisual equipment for meetings, training sessions, briefings, and special events.
- Executed setup and management of projectors, microphones, video conferencing systems, sound systems, and presentation software to enhance presentations and meetings.
- Resolved technical issues promptly for presenters and attendees, contributing to efficient event execution.
- Conducted equipment testing and troubleshooting to ensure reliable operation.
- Coordinated meeting room preparation, including audiovisual equipment setup and seating arrangements.
- Maintained inventory and accountability of audiovisual and communications equipment.
- Assisted with recording, streaming, and distributing training and informational presentations.
- Collaborated with leadership, staff, and event coordinators to support mission requirements.
- Delivered professional customer service while supporting personnel and visitors during conferences and events.
Technical Support/Program Administrative Assistant
Veteran’s Health Administration
Saint Louis, MO
09.2017 - 04.2018
- Troubleshot and rectified technical malfunctions in computers, audio systems, video equipment, and communications devices to maintain operational efficiency.
- Trained personnel on the proper use of audiovisual equipment and presentation technology.
- Updated and organized equipment documentation schedules while recording usage metrics for compliance and analysis.
- Managed multiple projects and deadlines in fast-paced environments while maintaining attention to detail.
Customer Service Assistant
IKEA Retail Furniture Store – Saint Louis, MO
06.2014 - 08.2017
- Handled IKEA furniture goods, e.g. unloaded internal transportation in the store, pulled warehouse goods for customers.
- Implemented new methods and procedures to maintain the inflow of IKEA goods. Resolved customer complaints to ensure satisfaction and retention.
- Filed worker requests, records, reports, and provided detailed analysis on forecasted product usage rates.
- Assisted customers with inquiries, complaints, and service requests via phone, email, and in person
- Managed returns and exchanges efficiently, ensuring customer satisfaction and retention.
- Collaborated with team members to maintain organized merchandise displays and stock levels.
- Provided support during store events, facilitating seamless customer engagement opportunities.
- Resolved customer complaints effectively, fostering positive relationships and brand loyalty.
- Led initiatives to streamline checkout procedures, reducing wait times for customers.
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- CAREER HIGHLIGHTS:
- Executed as part-time space and facility manager, improving shelf of long-term products dramatically.
- Developed guidelines and continuity for internal IKEA logistics management program called iSell. Utilized Microsoft office software products to record and analyze data.
- Provided exceptional support during peak hours as well as holidays and special events.
Receptionist - Ramstein Air Base, Germany
United States Air Force (Various Locations)
Ramstein Air Base, Germany
05.2012 - 06.2014
- Managed front desk operations and performed various administrative tasks
- Utilized various office automation software to prepare different documents and maintained calendars.
- Organized records and patient files. Performed administrative tasks such as filing, scanning and data entry. Assisted customers with purchases, returns, and product information.
- Maintained scheduling for appointments, ensuring efficient use of time and resources.
- CAREER HIGHLIGHTS:
- Processed over sixty four urgent request providing critical support for C-17/C-130 aircraft.
- Led in-check process for one hundred and nine classified items worth $985,000.
- Uploaded thirteen thousand documents which were distributed in success for ongoing base exercise.
Customer Service Center Apprentice – Ramstein Air Base, Germany
United States Air Force (Various Locations)
Ramstein Air Base, Germany
06.2010 - 05.2012
- Responsible for pick up, inspection, turn in and shipment of non-expendable assets for Air Force supply system. Answered multi phone lines and scheduled appointments.
- Advised on management, control, and accountability of material handling equipment in use.
- Processed Defense Reutilization and Marketing Office (DRMO) assets. Resolved customer complaints in a timely manner.
- Conducted routine maintenance checks on equipment, enhancing reliability and performance.
- Operated various aircraft systems to ensure mission readiness and operational efficiency.
- Assisted in training new personnel on safety protocols and operational procedures.
Education
Non-Commissioned Officer Academy
09-2018
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Airman Leadership School
12-2013
Skills
- Program/Administrative Support
- Software Management
- Customer Service/Client Support
- Front Desk/Reception Operations
- Microsoft Office Suite OS systems (Word, Excel, PowerPoint, Teams and Outlook)
- PC Skills (able to type 68 WPM)
- Data entry
- Schedule management
- Office administration
- Scheduling
- Telephone reception
- Customer relations
- Verbal communication
- File organization
- Document scanning
Accomplishments
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
Certification
- CAP - Certified Administrative Professional
- First Aid/CPR Certified
- OHSA Training
AWARDS
John Levitow Leadership Award, Air Force Achievement Medal (2), Civilian Category 1 Of the Year (2021), Air and Space Accommodation Medal (2022)
Timeline
Social Security Administration Assistant
Social Security Administration
09.2024 - Current
Audiovisual Production Specialist
Veteran’s Health Administration
10.2018 - 09.2024
Technical Support/Program Administrative Assistant
Veteran’s Health Administration
09.2017 - 04.2018
Customer Service Assistant
IKEA Retail Furniture Store – Saint Louis, MO
06.2014 - 08.2017
Receptionist - Ramstein Air Base, Germany
United States Air Force (Various Locations)
05.2012 - 06.2014
Customer Service Center Apprentice – Ramstein Air Base, Germany
United States Air Force (Various Locations)
06.2010 - 05.2012
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Airman Leadership School
Non-Commissioned Officer Academy