Darren Frazier
St. Louis
Summary
Compassionate and dedicated professional with extensive experience in funeral service coordination at Serenity Memorial Funeral and Cremation Services. Proven ability to manage logistics and enhance client relationships while ensuring regulatory compliance. Skilled in MS Office and committed to providing empathetic support to families during their most challenging times.
Overview
23
23
years of professional experience
Work History
Funeral Director's Assistant
Serenity Memorial Funeral and Cremation Services
01.2021 - Current
- Assisted families in planning services, providing compassionate support during difficult times.
- Coordinated logistics for funeral services, ensuring smooth operations and adherence to schedules.
- Prepared and maintained accurate records of services, enhancing operational efficiency and accuracy.
- Managed inventory of supplies, ensuring availability for all service requirements and compliance with regulations.
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated appointments and scheduled meetings for staff and visitors efficiently.
- Maintained accurate records of visitor logs, phone calls, and correspondence activities.
- Implemented office procedures to enhance workflow efficiency and client satisfaction.
- Managed high-volume correspondence to ensure timely responses and maintain organizational efficiency.
- Developed and implemented standardized communication templates to enhance consistency and professionalism.
- Collaborated with cross-functional teams to streamline information dissemination processes across departments.
Limousine Driver
Allstar Limousine
08.2011 - Current
- Delivered safe, timely transportation for clients to various events and destinations.
- Maintained cleanliness and operational readiness of limousine fleet through regular inspections.
- Developed strong customer relationships, enhancing client satisfaction and repeat business.
- Managed reservations and scheduling to accommodate high-demand periods seamlessly.
- Implemented process improvements that enhanced service efficiency and reduced wait times.
- Calculated bills, issued receipts and accepted payments.
Apprentice Funeral Director
St. Louis Cremation
12.2017 - 04.2021
- Coordinated funeral services, ensuring adherence to client wishes and regulatory compliance.
- Managed logistics for transportation of remains, maintaining respect and dignity throughout the process.
- Assisted in preparation of bodies, utilizing proper embalming techniques and safety protocols.
- Supported families during initial consultations, providing information on service options and pricing structures.
- Managed cremation processes, maintaining compliance with regulatory requirements and best practices.
- Operated crematory equipment, ensuring adherence to safety protocols and operational standards.
- Trained new staff on equipment operation, safety measures, and workflow procedures.
- Excellent communication skills, both verbal and written.
Funeral Attendant
L King Chapels
06.2005 - 09.2010
- Assisted with preparation and arrangement of funeral services, ensuring respectful and dignified experiences for families.
- Maintained cleanliness and organization of funeral home facilities, supporting a welcoming environment for visitors.
- Coordinated transportation logistics for deceased individuals, collaborating with local authorities and service providers.
- Supported grieving families by providing compassionate assistance during visitations and memorial services.
Funeral Home Worker
Ted Foster and Sons Funeral Home
12.2002 - 05.2003
- Assisted with preparation of remains for viewing and burial, ensuring dignity and respect.
- Supported funeral services by setting up equipment and arranging floral displays.
- Learned to handle sensitive situations with compassion while interacting with grieving families.
- Maintained cleanliness and organization of funeral home facilities to create welcoming environment.
Education
High School Diploma -
Hazelwood East High School
St Louis, MO05-2023
Medical Assistant
Allied Meical College
St Louis, MO06-2005
Skills
- Knowledge of OSHA regulations
- Client relationship management
- Funeral service coordination
- Regulatory compliance
- Mortuary operations
- Compassionate and Empathetic communication
- Customer engagement /Funeral service management
- MS word, excel, and outlook
- Teamwork
Timeline
Funeral Director's Assistant
Serenity Memorial Funeral and Cremation Services
01.2021 - Current
Apprentice Funeral Director
St. Louis Cremation
12.2017 - 04.2021
Limousine Driver
Allstar Limousine
08.2011 - Current
Funeral Attendant
L King Chapels
06.2005 - 09.2010
Funeral Home Worker
Ted Foster and Sons Funeral Home
12.2002 - 05.2003
High School Diploma -
Hazelwood East High School
Medical Assistant
Allied Meical College
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