Darla Pender
Gatewood
Summary
Dynamic Human Resources professional with a proven track record at Pocahontas Medical Clinic, enhancing operational efficiency and customer satisfaction. Skilled in team leadership and problem-solving, I implemented training programs that improved staff performance and increased repeat business. Committed to fostering a positive work environment while ensuring compliance with regulations.
Overview
16
16
years of professional experience
Work History
Human Resources / Patients Services Manager
Pocahontas Medical Clinic
Pocahontas, AR
07.2023 - Current
- Oversaw daily operations to ensure high-quality patient care and efficient service for 100 plus patients daily.
- Developed and implemented training programs for staff to enhance operational effectiveness and customer satisfaction.
- Collaborated with healthcare professionals to streamline patient intake processes and reduce wait times.
- Monitored and maintained compliance with healthcare regulations and clinic policies to ensure operational integrity.
- Led team meetings to communicate objectives, address concerns, and foster a collaborative work environment.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Updated Employee Handbook annually.
- Prepared bi-weekly payroll.
- Managed Employee benefits.
Human Resources Director
Black River Area Development "BRAD"
Pocahontas, AR
10.2009 - 06.2023
- Developed and implemented comprehensive recruitment strategies to attract top talent.
- Led performance management initiatives, enhancing employee engagement and productivity.
- Streamlined onboarding processes, reducing time-to-hire and improving candidate experience.
- Facilitated training programs aligned with organizational goals, fostering professional development.
- Oversaw compliance with labor laws and regulations, ensuring organizational adherence.
- Managed the onboarding process, providing new hires with necessary tools for success from day one.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Managed complex employee relations issues, reducing legal risks and maintaining a positive work environment.
- Structured compensation and benefits according to market conditions and budget demands.
- Created succession planning strategies to ensure leadership continuity and long-term success.
- Maintained payroll and benefits for 150 employees in various locations, minimizing financial discrepancies through detailed program management.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Computed line item budgets for multiple annual federal and state grants.
- Manged the finances for multiple federal and state grants annually.
Education
Associate of Science - Business Administration
Black River Technical College
Pocahontas, ARSkills
- Positive attitude
- Multitasking and organization
- Team leadership
- Problem-solving
- Critical thinking
- Reliable and responsible
- Customer service management
Timeline
Human Resources / Patients Services Manager
Pocahontas Medical Clinic
07.2023 - Current
Human Resources Director
Black River Area Development "BRAD"
10.2009 - 06.2023
Associate of Science - Business Administration
Black River Technical College