Darla Maxwell, RN FCN
Conway,MO
Summary
Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills.
Thorough Quality Assurance Specialist with 15-year background in HEDIS.
Excellent resource management and allocation skills. Outstanding communication, organizational and time management talents.
In-depth Quality Assurance Specialist with success in prioritization and multitasking.
Exceptional communication and organizational skills.
Committed to paying impeccable attention to reviews and auditing procedures.
Overview
19
19
years of professional experience
Work History
HEDIS Sr Quality Specialist
Molina Healthcare
08.2014 - Current
- Established a culture of continuous improvement through regular training sessions and workshops.
- Ensured compliance with industry standards by conducting internal audits and updating documentation as needed.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Reported problems and concerns to management.
- Inspected items and compared against standards to meet regulatory requirements.
- Conducted data review and followed standard practices to find solutions.
PRN Biometric Health Screener/Health Coach/Event Lead
Accountable Health
08.2013 - 08.2014
- Improved patient satisfaction by conducting thorough health screenings and providing clear explanations of results.
- Addressed patient concerns with empathy and professionalism, fostering trust in screening process.
- Maintained clean and organized work environment, ensuring compliance with infection control protocols.
- Ensured accuracy in test result reporting through meticulous attention to detail and adherence to established guidelines.
- Managed sensitive patient information with discretion, adhering to strict confidentiality policies at all times.
- Identified potential issues or abnormalities during screenings, promptly referring patients for further evaluation when necessary.
- Performed various tests as required, including blood pressure checks, glucose monitoring, and cholesterol level evaluations.
- Enhanced efficiency of screening process through accurate data entry and consistent documentation.
- Reduced wait times for patients by implementing effective time management strategies during screenings.
- Adhered strictly to safety protocols, minimizing risks associated with biological hazards during sample collection.
- Actively participated in ongoing training opportunities to stay current on best practices for health screening procedures.
- Contributed to positive team environment by collaborating effectively with colleagues and sharing knowledge when appropriate.
- Increased patient follow-up rates by providing clear instructions and resources for further care if needed.
- Collaborated with healthcare professionals to provide comprehensive health assessments for patients.
PRN Biometric Health Screener/Health Coach
Viverae
05.2012 - 08.2014
- Addressed patient concerns with empathy and professionalism, fostering trust in screening process.
- Improved patient satisfaction by conducting thorough health screenings and providing clear explanations of results.
- Maintained a clean and organized work environment, ensuring compliance with infection control protocols.
- Ensured accuracy in test result reporting through meticulous attention to detail and adherence to established guidelines.
- Identified potential issues or abnormalities during screenings, promptly referring patients for further evaluation when necessary.
- Managed sensitive patient information with discretion, adhering to strict confidentiality policies at all times.
- Enhanced efficiency of screening process through accurate data entry and consistent documentation.
- Performed various tests as required, including blood pressure checks, glucose monitoring, and cholesterol level evaluations.
- Adhered strictly to safety protocols, minimizing risks associated with biological hazards during sample collection.
- Reduced wait times for patients by implementing effective time management strategies during screenings.
- Actively participated in ongoing training opportunities to stay current on best practices for health screening procedures.
- Contributed to positive team environment by collaborating effectively with colleagues and sharing knowledge when appropriate.
HEDIS Abstractor/Virtual Over-reader
MRG
02.2012 - 08.2014
- Minimized errors in documentation through meticulous proofreading before submitting completed work products to clients or team members.
- Demonstrated keen attention to detail when reviewing legal descriptions, deed transfers, mortgages, judgments, and other records pertaining to the title of properties.
- Enhanced communication with clients by providing timely updates on project status and addressing inquiries promptly.
- Provided support in obtaining records from outside sources to complete chart for patient care.
- Improved document accuracy by meticulously reviewing and verifying legal descriptions, deeds, and property records.
- Contributed to positive work environment by fostering strong professional relationships with colleagues and supervisors.
- Demonstrated strong analytical skills by identifying inconsistencies in data sources during abstracting process.
- Adapted quickly to changes in industry standards or technology advancements to maintain up-to-date knowledge of abstractor best practices.
- Delivered high-quality abstracts under tight deadlines, managing multiple projects simultaneously without sacrificing attention to detail.
- Reduced research timeframes by skillfully navigating various online databases, public records, and courthouse resources.
HEDIS Abstractor/Virtual Over-reader
Unival
12.2010 - 08.2014
- Provided support in obtaining records from outside sources to complete chart for patient care.
- Demonstrated strong analytical skills by identifying inconsistencies in data sources during the abstracting process.
- Minimized errors in documentation through meticulous proofreading before submitting completed work products to clients or team members.
- Used reference material to facilitate accuracy, clarity and completeness of reports.
- Delivered high-quality abstracts under tight deadlines, managing multiple projects simultaneously without sacrificing attention to detail.
- Maintained strict compliance with industry regulations and guidelines while performing comprehensive abstract research.
- Contributed to a positive work environment by fostering strong professional relationships with colleagues and supervisors.
- Adapted quickly to changes in industry standards or technology advancements to maintain up-to-date knowledge of abstractor best practices.
- Streamlined abstracting processes for increased efficiency and productivity by implementing innovative research techniques.
PRN Biometric Health Screener/Health Coach/Flu Nurse
TotalWellness
10.2007 - 08.2014
- Addressed patient concerns with empathy and professionalism, fostering trust in screening process.
- Improved patient satisfaction by conducting thorough health screenings and providing clear explanations of results.
- Maintained clean and organized work environment, ensuring compliance with infection control protocols.
- Ensured accuracy in test result reporting through meticulous attention to detail and adherence to established guidelines.
- Performed various tests as required, including blood pressure checks, glucose monitoring, and cholesterol level evaluations.
- Identified potential issues or abnormalities during screenings, promptly referring patients for further evaluation when necessary.
- Managed sensitive patient information with discretion, adhering to strict confidentiality policies at all times.
- Enhanced efficiency of screening process through accurate data entry and consistent documentation.
- Reduced wait times for patients by implementing effective time management strategies during screenings.
- Adhered strictly to safety protocols, minimizing risks associated with biological hazards during sample collection.
- Actively participated in ongoing training opportunities to stay current on best practices for health screening procedures.
- Contributed to positive team environment by collaborating effectively with colleagues and sharing knowledge when appropriate.
PRN Biometric Health Screener/Health Coach/RN
Provant
08.2006 - 08.2014
- Improved patient satisfaction by conducting thorough health screenings and providing clear explanations of results.
- Addressed patient concerns with empathy and professionalism, fostering trust in the screening process.
- Maintained clean and organized work environment, ensuring compliance with infection control protocols.
- Ensured accuracy in test result reporting through meticulous attention to detail and adherence to established guidelines.
- Managed sensitive patient information with discretion, adhering to strict confidentiality policies at all times.
- Identified potential issues or abnormalities during screenings, promptly referring patients for further evaluation when necessary.
- Performed various tests as required, including blood pressure checks, glucose monitoring, and cholesterol level evaluations.
- Enhanced efficiency of the screening process through accurate data entry and consistent documentation.
- Adhered strictly to safety protocols, minimizing risks associated with biological hazards during sample collection.
- Reduced wait times for patients by implementing effective time management strategies during screenings.
- Contributed to positive team environment by collaborating effectively with colleagues and sharing knowledge when appropriate.
- Actively participated in ongoing training opportunities to stay current on best practices for health screening procedures.
PRN Biometric Health Screener/Health Coach/Event Lead/Flu Nurse
Summit
01.2006 - 08.2014
- Improved patient satisfaction by conducting thorough health screenings and providing clear explanations of results.
- Addressed patient concerns with empathy and professionalism, fostering trust in screening process.
- Maintained clean and organized work environment, ensuring compliance with infection control protocols.
- Ensured accuracy in test result reporting through meticulous attention to detail and adherence to established guidelines.
- Performed various tests as required, including blood pressure checks, glucose monitoring, and cholesterol level evaluations.
- Enhanced efficiency of screening process through accurate data entry and consistent documentation.
- Identified potential issues or abnormalities during screenings, promptly referring patients for further evaluation when necessary.
- Managed sensitive patient information with discretion, adhering to strict confidentiality policies at all times.
- Reduced wait times for patients by implementing effective time management strategies during screenings.
- Adhered strictly to safety protocols, minimizing risks associated with biological hazards during sample collection.
- Contributed to positive team environment by collaborating effectively with colleagues and sharing knowledge when appropriate.
- Actively participated in ongoing training opportunities to stay current on best practices for health screening procedures.
PRN Biometric Health Screener/Health Coach
Principal Wellness
01.2012 - 08.2013
- Addressed patient concerns with empathy and professionalism, fostering trust in screening process.
- Improved patient satisfaction by conducting thorough health screenings and providing clear explanations of results.
- Maintained a clean and organized work environment, ensuring compliance with infection control protocols.
- Ensured accuracy in test result reporting through meticulous attention to detail and adherence to established guidelines.
- Identified potential issues or abnormalities during screenings, promptly referring patients for further evaluation when necessary.
- Managed sensitive patient information with discretion, adhering to strict confidentiality policies at all times.
- Enhanced efficiency of the screening process through accurate data entry and consistent documentation.
- Performed various tests as required, including blood pressure checks, glucose monitoring, and cholesterol level evaluations.
- Adhered strictly to safety protocols, minimizing risks associated with biological hazards during sample collection.
- Reduced wait times for patients by implementing effective time management strategies during screenings.
- Actively participated in ongoing training opportunities to stay current on best practices for health screening procedures.
- Contributed to positive team environment by collaborating effectively with colleagues and sharing knowledge when appropriate.
HEDIS Abstractor/Over-reader
MedAssurant
01.2009 - 06.2009
- Demonstrated strong analytical skills by identifying inconsistencies in data sources during abstracting process.
- Assisted in updating company databases to ensure accurate and current property information was readily available for future projects.
- Used reference material to facilitate accuracy, clarity and completeness of reports.
- Expedited completion of critical projects by prioritizing tasks effectively and efficiently utilizing available resources.
- Maintained strict compliance with industry regulations and guidelines while performing comprehensive abstract research.
- Improved document accuracy by meticulously reviewing and verifying legal descriptions, deeds, and property records.
- Contributed to positive work environment by fostering strong professional relationships with colleagues and supervisors.
- Delivered high-quality abstracts under tight deadlines, managing multiple projects simultaneously without sacrificing attention to detail.
- Minimized errors in documentation through meticulous proofreading before submitting completed work products to clients or team members.
Education
FCN, Nursing - Community Nursing
Mercy Health System
Springfield, MO03.2012
ADN, Nursing - Nursing
St. John's School of Nursing
Springfield MO12.1999
Central Venous Access Devices - Nursing
Carondelet Management Institute
Springfield, MO10.1999
AAS. Management and Marketing - Marketing Management And Research
Oklahoma State University
Okmulgee,, OK02.1983
Skills
- Quality inspection techniques
- Quality Training
- Quality Risk Assessment
- Process Validation
- Internal Auditing
- Quality Metrics Monitoring
- Software Quality Assurance
- Team Collaboration
- Detail Oriented
- Quality improvements
- Analytical Thinking
- Documentation And Reporting
References
Available Upon Request
Timeline
HEDIS Sr Quality Specialist
Molina Healthcare
08.2014 - Current
PRN Biometric Health Screener/Health Coach/Event Lead
Accountable Health
08.2013 - 08.2014
PRN Biometric Health Screener/Health Coach
Viverae
05.2012 - 08.2014
HEDIS Abstractor/Virtual Over-reader
MRG
02.2012 - 08.2014
PRN Biometric Health Screener/Health Coach
Principal Wellness
01.2012 - 08.2013
HEDIS Abstractor/Virtual Over-reader
Unival
12.2010 - 08.2014
HEDIS Abstractor/Over-reader
MedAssurant
01.2009 - 06.2009
PRN Biometric Health Screener/Health Coach/Flu Nurse
TotalWellness
10.2007 - 08.2014
PRN Biometric Health Screener/Health Coach/RN
Provant
08.2006 - 08.2014
PRN Biometric Health Screener/Health Coach/Event Lead/Flu Nurse
Summit
01.2006 - 08.2014
FCN, Nursing - Community Nursing
Mercy Health System
ADN, Nursing - Nursing
St. John's School of Nursing
Central Venous Access Devices - Nursing
Carondelet Management Institute
AAS. Management and Marketing - Marketing Management And Research
Oklahoma State University
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