DARLA BAKER
Springfield,MO
Summary
Revenue cycle professional with strong background in managing billing, coding, and collections processes. Proven ability to enhance team performance and streamline operations to achieve optimal financial results. Known for effective collaboration, adaptability, and reliability. Skilled in revenue cycle management software, regulatory compliance, and customer service.
Overview
39
39
years of professional experience
Work History
Revenue Cycle Specialist - Cash Poster
MEDICAL CONSULTING GROUP, LLC
04.2022 - 09.2025
- Reconcile deposits reflected in the clients’ bank statement
- Research and identify matching explanation of benefits (EOB) to support posting of individual deposits
- Pull and post all zero pay EOBs reflected on the payer sites, scans and emails within 24 hours
- Identify and process other payment methods received (checks, payor credit card payments, care credit payments or other forms of payments received)
- Post all payments in practice management system
- Initiate all secondary/patient processing, as applicable, at the time of posting
- Enter any necessary adjustments including contractual discounts, self-pay courtesy discounts, etc.
- Follow bank deposit process to deposit all monies received
- Balance/reconcile accounts daily and at month end.
- Allocate patient pre-paid monies to account after insurance payment has been applied
- Post patient refunds, print refund statements, and send to accounting for distribution
- Understanding of patient confidentiality laws and what approvals are required to release information
- Understanding and willingness to abide by billing compliance regulations
- Experience in medical billing, collections, and medical insurance
- Experience with ambulatory surgery centers or a medical practice
- Professional attitude and high attention to detail
- Strong computer skills
- Distinguished communication skills
Patient Service Agent - Mercy Contact Center
MERCY HOSPITAL AND CLINICS
01.2022 - 04.2022
- Contact Center/Patient Service Agent for all primary care and internal medicine clinics in Missouri and Northwest Arkansas.
- Taking calls from patients, scheduling appointments, sending prescription refills to nursing staff, and entering messages for nursing staff/providers into patient charts in EPIC system. Achieving a call quota of 80 to 120 calls per day.
Patient Service Representative/Receptionist/Medical Secretary/Administrative Assistant
PEDIATRIX CARDIOLOGY OF SPRINGFIELD
01.2019 - 01.2022
- Greet patients, verify demographic information, insurance, referring physician as part of the check-in process, receive insurance co-payments and apply to patient account.
- Answer multi-line phones, make return phone calls for physicians, transfer calls as indicated, take messages and document phone notes in medical record.
- Check-out process: Schedule return appointments, schedule further testing, and give patient instruction regarding tests and future appointments.
- Post payments to patient accounts and reconcile batches at the end of every day.
- Referral coordinator: Referring, ordering, and scheduling surgical procedures and medical testing as ordered by the physician at outlying facilities.
- Medical records custodian: Copied and mailed and/or faxed medical records requests from outlying sources, verifying that all HIPAA laws are being followed.
- Scanning medical records into patients’ electronic medical chart.
- Abstracting patient information into electronic medical chart.
- Run recall, cancellation and no-show reports, mail recall postcards for follow-up appointments.
- Open, sort, and distribute incoming mail.
- Prepared check requests for monthly expenses for the clinic, submitting requisitions to the appropriate department for processing.
- Worked alongside physicians and management to establish and coordinate new programs in our clinic.
- I have taken various roles in these projects including research to implementation of our Preventative Cardiology Program.
- Developed advertising flyers and brochures, as well as patient education information pamphlets.
Legal Secretary
MCANANEY, VANCLEAVE AND PHILLIPS LAW FIRM
01.2018 - 01.2019
- Transcribe dictation for workers’ compensation correspondence to clients, claimants, and attorneys.
- Transcribe, format and edit litigation documents, pleadings, discovery, and correspondence.
- Time-entry for multiple attorneys.
- Prepare budgets per client guidelines.
- Legal filings with the courts.
- Manage mail for attorneys.
- Scan and upload reports/documents into database.
Transcriptionist/Receptionist/Medical Secretary/Administrative Assistant
PEDIATRIX CARDIOLOGY OF SPRINGFIELD
08.2009 - 01.2018
- Transcribed physician dictation with accuracy for three pediatric cardiologists.
- Greet patients, verify demographic information, insurance, referring physician as part of the check-in process, receive insurance co-payments, applied to patient account.
- Answer multi-line phone, make return phone calls for physicians, transfer calls as indicated, take messages and document phone notes in medical record.
- Check-out process: Schedule return appointments, schedule further testing, and give patient instruction regarding tests and future appointments.
- Post payments to patient accounts and reconcile batches at the end of every day.
- Referral coordinator: Referring, ordering, and scheduling surgical procedures and medical testing as ordered by the physician at outlying facilities.
- Medical records custodian: Copied and mailed and/or faxed medical records requests from outlying sources, verifying that all HIPAA laws are being followed.
- Scanning medical records into patients’ electronic medical chart.
- Abstracting patient information into electronic medical chart.
- Run recall, cancellation and no-show reports, mail recall postcards for follow-up appointments.
- Open, sort, and distribute incoming mail.
- Prepared check requests for monthly expenses for the clinic, submitting requisitions to appropriate department for processing.
- Worked alongside physicians and management to establish and coordinate new programs in our clinic.
- I have taken various roles in these projects including research to implementation of our Preventative Cardiology Program.
- Developed advertising flyers and brochures, as well as patient education information pamphlets.
Medical Transcriptionist (Independent Contractor)
Self Employed
Springfield, MO
01.2008 - 01.2009
- Transcribed radiological studies for Cox Hospital Radiology Department and OCH Pediatrics from my home-based office.
Medical Transcriptionist
MERCY HOSPITAL CLINICAL TRANSCRIPTION
Springfield, MO
01.2002 - 01.2008
- Transcribed and edited dictations from over 200+ physicians in the Mercy System. Met quality and productivity standards. Typed an average of 2800 lines daily of dictation.
Medical Transcriptionist
COX MEDICAL CENTERS
Springfield, MO
01.1987 - 01.2001
- Transcribed and edited dictation for multiple departments, physicians and disciplines.
Education
Medical terminology course -
OTC
01.1992
High School -
Hillcrest High School
Springfield, MO01.1987
Office Occupations -
Graff-Vo-Tech
01.1987
Skills
- Revenue Cycle Management
- Payment posting
- Medical transcription
- Clerical skills
- Accounting
- Scheduling
- Billing
- Medical terminology
- Filing
- Scanning
- Referral coordination
- Computer systems navigation
- Microsoft Office
- EHR databases
- 10-key
- Digital dictation systems
- HIPAA compliance
- Insurance verification
- Accounts receivable management
- Medical records custodian
Equipment Technology Platforms
- Microsoft Office
- NextGen
- EHR databases
- Citrix
- EPIC
- PerfectLaw
- 10-key
- Digital dictation systems
- Scanning equipment
- Copier
- Fax machines
- Multi-line phone system
Timeline
Revenue Cycle Specialist - Cash Poster
MEDICAL CONSULTING GROUP, LLC
04.2022 - 09.2025
Patient Service Agent - Mercy Contact Center
MERCY HOSPITAL AND CLINICS
01.2022 - 04.2022
Patient Service Representative/Receptionist/Medical Secretary/Administrative Assistant
PEDIATRIX CARDIOLOGY OF SPRINGFIELD
01.2019 - 01.2022
Legal Secretary
MCANANEY, VANCLEAVE AND PHILLIPS LAW FIRM
01.2018 - 01.2019
Transcriptionist/Receptionist/Medical Secretary/Administrative Assistant
PEDIATRIX CARDIOLOGY OF SPRINGFIELD
08.2009 - 01.2018
Medical Transcriptionist (Independent Contractor)
Self Employed
01.2008 - 01.2009
Medical Transcriptionist
MERCY HOSPITAL CLINICAL TRANSCRIPTION
01.2002 - 01.2008
Medical Transcriptionist
COX MEDICAL CENTERS
01.1987 - 01.2001
High School -
Hillcrest High School
Medical terminology course -
OTC
Office Occupations -
Graff-Vo-Tech
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