Darian Rasdall
Kansas City
Summary
Dynamic operations leader with a proven track record at Lush Cosmetics, excelling in performance analytics and employee coaching. Adept at driving sales and enhancing customer experience through strategic inventory control and conflict resolution. Committed to fostering team development and operational excellence in fast-paced environments.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Floor Leader
Lush Cosmetics
Overland Park, KS
04.2024 - Current
- Lead daily retail operations while supporting sales, service, and operational excellence.
- Coach associates through real-time feedback to improve sales performance and customer engagement.
- Monitor KPIs including conversion, units per transaction (UPT), and SPLH to drive team performance.
- Oversee opening and closing procedures, deposits, cash reconciliation, and operational compliance.
- Manage inventory accuracy through cycle counts, stock adjustments, and discrepancy resolution.
- Resolve escalated customer concerns while maintaining a high standard of service.
- Create break schedules and coordinate daily floor coverage.
- Train and mentor new team members.
Individual Support Worker
Sheltercare
Eugene, OR
01.2019 - 01.2021
- Supported individuals experiencing homelessness and mental health challenges through crisis intervention and case support.
- Coordinated with multidisciplinary teams to develop individualized client solutions.
- Managed high-pressure situations while maintaining client safety and dignity.
- Assisted clients with goal planning, independent living skills, and resource navigation.
Assistant Store Manager
Follett Bookstore
Kansas City, MO
01.2017 - 01.2018
- Supervised daily retail operations, inventory, receiving, and merchandising.
- Assisted with hiring, onboarding, and employee training.
- Managed customer account issues and developed long-term customer relationships.
- Supported shipping, receiving, and operational logistics.
Education
No Degree - Psychology
Tulsa Community College
Tulsa, OKSkills
- Operations Leadership
- Retail Management
- Performance Analytics
- Inventory Control
- Cash Management
- Customer Experience
- Employee Coaching
- Training & Development
- Administrative Coordination
- Conflict Resolution
- Process Improvement
- Inventory Auditing
- Behavioral Health Support
- Cross-Functional Collaboration
Certification
Peer Support Core Curriculum
06/2019
Tulsa, Oaklahoma
Timeline
Floor Leader
Lush Cosmetics
04.2024 - Current
Individual Support Worker
Sheltercare
01.2019 - 01.2021
Assistant Store Manager
Follett Bookstore
01.2017 - 01.2018
No Degree - Psychology
Tulsa Community College