Darian Clay
Kansas City
Summary
Dynamic Social Media Manager with a proven track record at Footprints to Recovery, adept at crafting engaging content strategies that boost brand awareness. Skilled in social media management and critical thinking, I successfully increased audience engagement and built a loyal following through innovative campaigns and effective collaboration with cross-functional teams.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Social Media Manager
Footprints to Recovery Addiction Treatment Centers
04.2021 - 07.2024
- Developed engaging content strategies to enhance brand presence across social media platforms.
- Monitored social media trends and audience engagement to inform content adjustments.
- Collaborated with cross-functional teams to align messaging with marketing campaigns.
- Analyzed performance metrics to evaluate effectiveness of social media initiatives.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Increased brand awareness by developing and implementing effective social media strategies.
- Streamlined content creation processes, improving efficiency while maintaining quality standards.
- Crafted compelling copy for social media ads, driving increased website traffic.
- Managed multiple social media platforms, ensuring consistent and impactful brand messaging.
- Enhanced brand reputation with targeted crisis management strategy on social media.
- Monitored social media trends to keep brand's content relevant and engaging.
- Coordinated with marketing team to align social media strategy with overall marketing objectives.
- Spearheaded successful influencer collaboration campaign, broadening brand exposure.
Call Center Supervisor
King of Kash
08.2011 - 10.2015
- Supervised daily operations, ensuring adherence to quality standards and service excellence.
- Trained and mentored staff on call handling techniques and customer service protocols.
- Monitored team performance metrics, providing feedback for continuous improvement.
- Implemented process enhancements to streamline workflows and increase efficiency.
- Resolved escalated customer issues, ensuring timely and satisfactory outcomes.
- Developed training materials for onboarding new employees, enhancing knowledge retention.
Retail Manager
Dollar General
05.2015 - 2021
- Managed daily operations, ensuring compliance with company policies and standards.
- Trained and supervised team members, fostering a collaborative work environment.
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, driving effective merchandising strategies.
- Conducted regular store audits to maintain operational efficiency and enhance customer experience.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Completed daily paperwork and computer entry of sales data as established by management.
- Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
- Answered questions about store policies and addressed customer concerns.
- Streamlined operational processes through the implementation of efficient scheduling systems and task delegation strategies among staff members.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Recruited top talent for retail positions by conducting thorough interviews and selecting qualified candidates that aligned with company values.
- Contributed to company-wide initiatives by participating in regional manager meetings, sharing best practices, and collaborating on strategy development.
- Conducted regular performance reviews, identifying opportunities for staff development and career progression.
Education
High School Diploma - Non-Profit Managment
Imagine Renaissance Academy
Independence, MOSkills
- Social media management
- Photo and video editing
- Teamwork and collaboration
- Content creation
- Social media
- Social media strategy
- Critical thinking
- Advertising
- Attention to detail
- Community engagement
Certification
Google Digital Marketing & E-commerce Professional Certificate
Google Cloud Professional Cloud Architect
Project Managment Professional
Volunteer Work
Kc Care Clinic
Good Samaritan Project
Blaque Out Kc
Timeline
Social Media Manager
Footprints to Recovery Addiction Treatment Centers
04.2021 - 07.2024
Retail Manager
Dollar General
05.2015 - 2021
Call Center Supervisor
King of Kash
08.2011 - 10.2015
High School Diploma - Non-Profit Managment
Imagine Renaissance Academy