Darian Butner
Columbia
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
2
2
years of professional experience
Work History
Phlebotomist
Grifols Biomat USA
01.2024 - Current
- Elevated patient experience through compassionate care and effective communication during phlebotomy procedures.
- Accurately labeled transfer tubes and meticulously adhered to protocols for handling and storing specimens for transport.
- Ensured precision in labeling and tracking specimens, facilitating accurate testing and timely results.
- Conducted centrifugation of blood samples in strict accordance with clinical protocols.
- Performed thorough sanitation and cleaning of equipment and work areas between patients.
- Demonstrated exceptional composure and professionalism in high-pressure situations, including peak hours and emergencies.
- Mitigated contamination risks by rigorously following infection control protocols and maintaining a sterile work environment.
- Diligently tracked collected specimens by initialing, dating, and recording collection times.
- Efficiently stocked the phlebotomy cart or carrier with necessary supplies.
- Fostered and maintained positive working relationships with patients, staff, and clinical personnel to build trust and rapport.
- Properly utilized personal protective equipment to ensure the safety of coworkers and patients.
- Addressed patient inquiries and concerns, providing education on the collection process and procedures.
- Actively engaged with patients to educate them on proper post-draw care, thereby reducing potential complications and enhancing comfort.
- Contributed to decreased wait times by promptly assessing patient needs, prioritizing cases based on urgency, and efficiently performing blood draw procedures.
- Enhanced patient satisfaction by delivering gentle care and empathetic support during blood collection.
- Precisely identified veins suitable for venipuncture, minimizing patient discomfort.
- Improved patient experience by performing blood draws swiftly and efficiently.
- Promoted team collaboration by participating in regular meetings to discuss and implement improvements in phlebotomy practices.
- Verified patient identification to ensure accurate sample collection.
- Safeguarded patients by adhering to infection control, sharps disposal, and biohazardous waste disposal procedures.
Hostess
Cheddars Stratch Kitchen
11.2022 - 01.2024
- Efficiently answered customer inquiries regarding hours, seating, and menu options, ensuring a positive guest experience.
- Exhibited exceptional multitasking abilities by managing phone calls, greeting guests, and updating reservation logs simultaneously.
- Provided a warm and friendly welcome to customers upon arrival, maintaining a positive and engaging presence throughout their dining experience.
- Supported servers, food runners, and bussers to maintain a ready and welcoming dining area for every guest.
- Ensured a clean and inviting environment, contributing to the comfort and satisfaction of guests throughout their visit.
- Collaborated with front-of-house staff to rearrange tables and seating to accommodate special group requests.
- Minimized guest wait times by effectively coordinating with team members during peak hours.
- Consistently completed daily side work and opening and closing duties with diligence.
- Assisted in delivering orders, and helping to serve dishes to guests.
- Took initial drink orders and efficiently communicated them to wait or bar staff.
Education
High School Diploma -
Hickman High School
Columbia, MO05.2023
Skills
- Professional appearance
- Customer service
- Cleanliness standards
- Safe food handling
- Food running
- Service prioritization
- Team collaboration
- Sales techniques
- Order accuracy
- Table bussing
- Relationship management
- Tableside etiquette
- Guest seating
- Table setting knowledge
- Menu presentation
- Multitasking and organization
- Hostess support
- Positive guest interactions
- Calm demeanor
- Warm and friendly
- Adaptable and flexible
- Reliability
- Problem-solving
Timeline
Phlebotomist
Grifols Biomat USA
01.2024 - Current
Hostess
Cheddars Stratch Kitchen
11.2022 - 01.2024
High School Diploma -
Hickman High School
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