Daphne J Dengler
Saint Charles
Summary
Knowledgeable and dedicated emergency call taker and customer service professional with extensive experience in Law Enforcement industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with citizens. Motivated to maintain customer satisfaction and contribute to department success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, and cultivating partnerships within the community and workplace.
Overview
30
30
years of professional experience
Work History
Project Coordinator
CBIZ- Edward Jones
06.2023 - Current
911 Telecommunicator
City Of St Charles Police Department
03.2001 - 03.2023
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Assisted callers in emergency situations with appropriate information and support.
- Reduced risks and emergency response issues by observing public safety field units.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Followed established protocols for professional handling of emergency situations.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
911 Telecommunicator
Franklin County Sheriffs Department
01.1995 - 03.2001
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Education
High School Diploma -
Union High School
Skills
- Computer-Aided Dispatching
- Teletype Networks
- Records maintenance
- Attention to detail
- Information documentation
- Multi-tasking
- Answering multiple emergency and non emergency lines
Timeline
Project Coordinator
CBIZ- Edward Jones
06.2023 - Current
911 Telecommunicator
City Of St Charles Police Department
03.2001 - 03.2023
911 Telecommunicator
Franklin County Sheriffs Department
01.1995 - 03.2001
High School Diploma -
Union High School
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