Danya Mcdonald
Florissant
Summary
Dedicated Customer Service Specialist with the skills to prioritize and multitask in fast-paced environments. Successfully works as part of a team to reach personal and business goals. effectively handling customer support confident communicator consistently receives excellent customer feedback.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Spectrum
Chesterfield
04.2024 - Current
- Resolved customer issues.
- Provide product information
- Help improve customer satisfaction.
- Trained new employees on customer service.
- Answered customer inquiries.
- Provided excellent customer service to resolve customer complaints.
Job Site Assistant
Executive Home Health care
Florissant
05.2021 - 03.2024
- Managed patient records.
- Assisted with scheduling home health visits for patients and caregivers.
- Maintained a clean, safe, and welcoming environment for patients and visitors.
- Collaborated with the team to enhance patient care experiences.
- Provided guidance to new employees regarding proper procedures at the job site.
- communicate between healthcare staff and clients to ensure clarity.
- Updated employee paperwork and records.
- Answer calls and email's
Education
Hazelwood West
Hazelwood, MOSkills
- Customer interaction
- Issue resolution
- Problem solving
- Attention to detail
- Time management
- Appointment coordination
- Team collaboration
- Customer advocacy
- Effective communication
- Conflict resolution
- Customer service
Timeline
Customer Service Representative
Spectrum
04.2024 - Current
Job Site Assistant
Executive Home Health care
05.2021 - 03.2024
Hazelwood West