Danielle Wheelden
Omaha
Summary
Experienced professional with a successful track record at the VA, working across different departments and assuming diverse roles. Instrumental in improving the patient experience as the frontline representative. Committed to maintaining the VA's high quality and privacy standards. Currently, in an administrative position, focused on developing and implementing practices to enhance the overall patient experience.
Overview
18
18
years of professional experience
Work History
Facility Telehealth Coordinator
Department of Veterans Affairs
07.2010 - Current
- Revitalized NWIHCS’s telehealth program by establishing critical protocols and competency measurements, streamlining the tele-scheduling process, and facilitating necessary system-wide training
- Served as COTR (Contracting Office Technical Representative) and collaborates with NWIHCS’s Contracting Officer to facilitate telehealth contract extensions, transitions and milestones
- Manages day to day functions of the telehealth program and inspires nineteen telehealth staff
- Developed and implemented the Telehealth Clinical Technician and Telehealth Health Technician training plan that has been recognized nationally
- Initiates and completes hiring processes to include HR Checklist, Job Analysis, and Job descriptions to facilitate essential telehealth term appointment transitions and telehealth staffing needs
- Actively collaborates with VISN leadership regarding essential training and conferences
- Completed Telehealth Service Agreements for all NWIHCS telehealth specialties
- Analyzes telehealth data to develop performance plans based on data from ProClarity and VSSC
- Organizes data from Pyramid and VSSC to distribute to the Associate Chief of Staff for Telehealth services and Executive leaders
- Developed and implemented the Store and Forward Tele wound program, to include interim program recognition from the National office
- Completed the Interim program recognition for the Technology-based Eye Care Service (TECS) in NWI this led to national recognition of the TECS program as a Telehealth program
- Developed the TECS for Triage program in Omaha
- Completed the conversion for telehealth staff from Advanced Medical Support Assistants to Telehealth Health Techs in2018
- Implemented inpatient telehealth process as part of the COVID response for NWI
- Facilitated training for all new telehealth staff
- Assist ACOS of Telehealth with budget planning
- Responsible for all telehealth new equipment purchase packages
- GS-11 Fulltime
Program Support Assistant Mental Health
Department of Veteran Affairs
04.2008 - 07.2010
- Scheduling for multiple providers in the Mental Health Department
- Scheduling for telepsychiatry appointments
- Answering multiline system
- Trained new staff
- Managed consult scheduling and tracking per national guidelines
- GS-5 Fulltime
Phlebotomy
Department of Veterans Affairs
02.2007 - 04.2008
- Blood collection for lab testing
- Assisted in training new staff
- Worked in emergency room for lab collection
- Drug screen collections
- GS-5 Fulltime
Education
Phlebotomy Certification - Clinical Laboratory Assistant
Central New Mexico College
Albuquerque, NMTele presenter Certification - undefined
Florida State University, College of Nursing
Skills
- CPRS, Telemedicine Scheduler System, VSSC, ProClarity, and Microsoft Outlook
Accomplishments
- Collaborated on Telehealth demonstrations with the British National Health Care team.
- Participates in the National Telehealth Advisory Board as the Facility Telehealth Coordinator representative.
- Represented NWIHCS at the National Telehealth conference in Washington DC in2017.
- Developed the in-patient CHF Home Telehealth program that has contributed to the lower readmissions rates in Nebraska Western Iowa VA.
Timeline
Facility Telehealth Coordinator
Department of Veterans Affairs
07.2010 - Current
Program Support Assistant Mental Health
Department of Veteran Affairs
04.2008 - 07.2010
Phlebotomy
Department of Veterans Affairs
02.2007 - 04.2008
Tele presenter Certification - undefined
Florida State University, College of Nursing
Phlebotomy Certification - Clinical Laboratory Assistant
Central New Mexico College
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