Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Timeline
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Danielle Ponder

Danielle Ponder

Branson

Summary

Passionate and dedicated individual with a strong background in customer service and marketing. Recovered addict with a heart for Jesus and bringing hope to others still suffering; currently in college pursuing a degree in Business and Digital Marketing.

I have been to some dark places and the Lord has brought be to where I am today-I now have a calling in my Spirit to share my testimony with others to bring hope to those in places I once was, still suffering. I have a podcast called Light the Mic dedicated to the Lord and I am seeking to further my career with equally yolked individuals on the same path to make heaven crowded as I am. I feel that my experience in marketing, my current study of business and marketing, as well as my witness to the power of God makes me a perfect fit for your position.

Overview

2
2
years of professional experience

Work History

Tour Operations Supervisor

Branson Travel Group
Branson, MO
07.2024 - Current
  • Coordinated daily tour operations, ensuring seamless execution of itineraries and schedules.
  • Managed booking systems, payroll deductions, and employee payroll.
  • Used upselling marketing techniques to optimize guest experience with local knowledge and recommendations for entertainment.
  • Trained and mentored new staff on operational procedures and customer service standards.
  • Created and implemented the 2026 Standard Operating Procedures manual for the Gifting and Concierge departments.
  • Collaborated with marketing team to promote tours, driving increased visibility and sales.
  • Organized special promotions and discounts to attract new customers and drive bookings and sales during off-peak seasons.
  • Implemented comprehensive training programs for staff development, elevating the quality of services provided to customers.
  • Enhanced customer satisfaction by consistently delivering high-quality experiences and addressing client concerns promptly.

Front Desk Agent

Landing Fitness
Branson, MO
06.2025 - Current
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Assisted in maintaining accurate membership records using management software systems.
  • Monitored facility cleanliness and safety standards, ensuring compliance with health regulations for guests' well-being.
  • Collected fees and payments.
  • Developed strong rapport with frequent guests for repeat business through personalized attention to their preferences.
  • Maintained pool cleanliness by regularly checking pool levels and pH balance, adding appropriate chemicals as needed.

Education

Business And Marketing

Ozark Technical Community College
Hollister, MO
05-2028

Skills

  • Customer service
  • Problem-solving skills
  • Social media marketing
  • Promotions management
  • Presentation skills
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Time management
  • Multitasking
  • Adaptability and flexibility
  • Relationship building

Affiliations

Standing By The Door

WE

Timeline

Front Desk Agent

Landing Fitness
06.2025 - Current

Tour Operations Supervisor

Branson Travel Group
07.2024 - Current

Business And Marketing

Ozark Technical Community College
Danielle Ponder