Danielle Ponder
Branson
Summary
Passionate and dedicated individual with a strong background in customer service and marketing. Recovered addict with a heart for Jesus and bringing hope to others still suffering; currently in college pursuing a degree in Business and Digital Marketing.
I have been to some dark places and the Lord has brought be to where I am today-I now have a calling in my Spirit to share my testimony with others to bring hope to those in places I once was, still suffering. I have a podcast called Light the Mic dedicated to the Lord and I am seeking to further my career with equally yolked individuals on the same path to make heaven crowded as I am. I feel that my experience in marketing, my current study of business and marketing, as well as my witness to the power of God makes me a perfect fit for your position.
Overview
2
2
years of professional experience
Work History
Tour Operations Supervisor
Branson Travel Group
Branson, MO
07.2024 - Current
- Coordinated daily tour operations, ensuring seamless execution of itineraries and schedules.
- Managed booking systems, payroll deductions, and employee payroll.
- Used upselling marketing techniques to optimize guest experience with local knowledge and recommendations for entertainment.
- Trained and mentored new staff on operational procedures and customer service standards.
- Created and implemented the 2026 Standard Operating Procedures manual for the Gifting and Concierge departments.
- Collaborated with marketing team to promote tours, driving increased visibility and sales.
- Organized special promotions and discounts to attract new customers and drive bookings and sales during off-peak seasons.
- Implemented comprehensive training programs for staff development, elevating the quality of services provided to customers.
- Enhanced customer satisfaction by consistently delivering high-quality experiences and addressing client concerns promptly.
Front Desk Agent
Landing Fitness
Branson, MO
06.2025 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in maintaining accurate membership records using management software systems.
- Monitored facility cleanliness and safety standards, ensuring compliance with health regulations for guests' well-being.
- Collected fees and payments.
- Developed strong rapport with frequent guests for repeat business through personalized attention to their preferences.
- Maintained pool cleanliness by regularly checking pool levels and pH balance, adding appropriate chemicals as needed.
Education
Business And Marketing
Ozark Technical Community College
Hollister, MO05-2028
Skills
- Customer service
- Problem-solving skills
- Social media marketing
- Promotions management
- Presentation skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management
- Multitasking
- Adaptability and flexibility
- Relationship building
Affiliations
Standing By The Door
WE
Timeline
Front Desk Agent
Landing Fitness
06.2025 - Current
Tour Operations Supervisor
Branson Travel Group
07.2024 - Current
Business And Marketing
Ozark Technical Community College