Danielle Kleoppel
Lexington
Summary
Dynamic service manager with expertise in team leadership, problem-solving, and customer service. Proven ability to enhance operational efficiency and elevate customer satisfaction through effective training and mentoring.
Overview
8
8
years of professional experience
Work History
ACC Service Manager
Wal-Mart Supercenter
Richmond, MO
11.2023 - Current
- Oversaw daily operations, ensuring optimal service delivery and customer satisfaction.
- Trained and mentored staff on best practices in customer engagement and problem resolution.
- Performed routine maintenance on vehicles, ensuring optimal performance and safety.
- Led team initiatives to streamline operational workflows and enhance productivity.
Bakery Deli Team Lead
Wal-Mart Supercenter
Richmond, MO
01.2022 - 11.2023
- Supervised deli operations, ensuring compliance with food safety and quality standards.
- Trained and mentored team members on product knowledge and customer service techniques.
- Coordinated cross-functional teams to ensure alignment on project objectives and timelines.
Food Team Lead
Wal-Mart Supercenter
Richmond, MO
01.2021 - 01.2022
- Supervised team operations, ensuring adherence to company policies and standards.
- Coordinated inventory management processes, optimizing stock levels and reducing waste.
- Collaborated with team members to improve inventory management processes.
- Developed training materials to onboard new employees and improve overall team performance.
Apparel Department Manager
Wal-Mart Supercenter
Richmond, MO
06.2020 - 01.2021
- Led daily operations of apparel department, ensuring optimal stock levels and presentation standards.
- Trained and mentored staff to enhance product knowledge and customer service skills.
- Implemented merchandising strategies that improved product visibility and customer engagement.
- Analyzed performance metrics to identify areas for operational efficiency gains.
Digital Department Manager
Wal-Mart Supercenter
Richmond, MO
01.2020 - 06.2020
- Analyzed customer feedback to enhance product selections and service quality.
- Managed online order fulfillment, ensuring accuracy and efficiency in picking and packing processes.
- Collaborated with team members to optimize inventory management and reduce stock discrepancies.
- Implemented process improvements that reduced turnaround time for project deliverables.
Associate
Wal-Mart Supercenter
Richmond, MO
09.2018 - 01.2020
- Managed inventory control systems to ensure optimal stock levels and minimize shrinkage.
- Oversaw daily operations, ensuring compliance with company policies and quality standards.
- Collaborated with management to execute promotional events, boosting store visibility and sales growth.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Education
High School Diploma -
Santa Fe
Alma, MO05-2005
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Time management
- Decision-making
Timeline
ACC Service Manager
Wal-Mart Supercenter
11.2023 - Current
Bakery Deli Team Lead
Wal-Mart Supercenter
01.2022 - 11.2023
Food Team Lead
Wal-Mart Supercenter
01.2021 - 01.2022
Apparel Department Manager
Wal-Mart Supercenter
06.2020 - 01.2021
Digital Department Manager
Wal-Mart Supercenter
01.2020 - 06.2020
Associate
Wal-Mart Supercenter
09.2018 - 01.2020
High School Diploma -
Santa Fe