Danielle Jenkins-McPike
Hannibal
Summary
Take-charge professional delivering healthcare and Administrative Management as well as team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes Long-term Nursing Home Administration, Human Resources Management, Financial Oversight, Retinal/Medical Assisting, Office Management, Accounting, Accounts Receivable, Invoicing, Dispatching, Database Management, Vendor Negotiations and Contract Management. Recognized for exemplary customer service and team collaboration.
Overview
15
15
years of professional experience
Work History
Certified Practice Manager
Brightli Medical Group
Springfield
03.2024 - Current
- Oversee all aspects of day-to-day practice operations, including front desk reception, appointment scheduling, billing and coding, and insurance verification for 21 medical and psychiatric providers.
- Coordinated onboarding process for new hires, including orientation and benefits enrollment.
- Ensure accurate and efficient credentialing and privileging.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Ensured compliance with relevant state laws governing healthcare practices.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Coordinated staff recruitment, training, and scheduling activities.
Regional Business Office and HR Manager
Reliant Care Management
04.2021 - 03.2024
- Supervise, plan, develop, monitor, and maintain appropriate standards of care throughout all departments in care facilities.
- Successfully completed six deficiency-free state surveys, facilitated by DHSS and DMH.
- Facilitated communication between departments, management, and customers to resolve issues and achieve performance targets.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Organized activities to reward employees and motivate performance improvements.
- Prevented financial errors by accurately monitoring payroll, credit card purchases, invoicing, budgeting, and all resident trust transactions for 25 long-term care facilities.
- Established a successful program by creating master schedules and overseeing staff professional development.
- Maintained payroll and benefits for over 100 employees in various locations, and diminished financial discrepancies through expert program management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Retina Assistant/COA
The Retina Center
01.2013 - 04.2021
- Manual/Auto Refraction, OCT Macula Scan, OCT Optic Nerve Scan, Visual Field Test.
- Kept examination rooms, clinical areas, and equipment clean and patient-ready.
- Collected essential medical information and documented data in the EHR platform.
- Tested patients' visual fields, ocular motility, and completed full patient work-ups.
- Assisted during in-office surgical procedures, Lasers, Injections, cryotherapy and ultrasound images.
- Sent patient prescriptions to pharmacies, and scheduled future appointments.
- Analyzed test results, and contributed to diagnostic discussions.
- Set appointments, verified insurance, and informed patients of important points, such as pre-surgery restrictions.
- Administered ophthalmic drops and ointments for treatment, or to aid in diagnostics.
Physician Liaison
Mercy Hospital VCC
08.2016 - 08.2018
- Under the direction of the Nursing staff, will perform a wide variety of duties to provide clerical and administrative support
- Activities include maintenance of patient records, room control, unscheduled registrations, order/charge entry, physician orders and insuring adequate and proper office supplies
- Assists in unit operational support tasks, works cooperatively with others as part of a team and recognizes the importance of group goals
- Responds to patient requests within authorized scope of knowledge and skills.
Member/Physician Advocate
Express Scripts Pharmacy
12.2011 - 05.2013
- Handle Inbound calls from Patients inquiring about Home Delivery, Explain the advantages of ordering prescriptions via Home Delivery, Accurately complete and document
- Atient interactions and transactions in company database, Initiate calls and faxes to
- Rescribers to obtain prescriptions on behalf the patient., Obtain doctor office verbal approval for new prescriptions and submit for processing, Effectively manage a case load of records to facilitate timely processing of Home Delivery prescription request.
Office Manager
Solar Control Films
06.2010 - 12.2011
- Improved workflow efficiency by streamlining office processes and implementing new software solutions.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
- Facilitated cross-departmental collaboration on projects, fostering teamwork to achieve shared goals more efficiently than before.
Education
Certificate of Technical Studies - Principles Of Practice Management
MGMA
03-2025
Medical Assistant - Medical Assisting
Everest College
St. Louis, MO01.2009
High School Diploma -
Riverview Gardens Sr. High School
St Louis, MO05.2007
Some College (No Degree) - Health Administration
John Woods Community College
QuincySkills
- Training and development
- Strategic Planning
- EMR and office management software
- Team building and leadership
- Administrative management
- Scheduling and calendar management
- Inventory and supply oversight
- Capital allocation
- Financial Reporting
- Advertising Techniques
- Administering Disciplinary Procedures
- Hiring Trends and Analysis
- Financial Modeling
- Revenue Recognition
- Financial Analysis
Education
other
Timeline
Certified Practice Manager
Brightli Medical Group
03.2024 - Current
Regional Business Office and HR Manager
Reliant Care Management
04.2021 - 03.2024
Physician Liaison
Mercy Hospital VCC
08.2016 - 08.2018
Retina Assistant/COA
The Retina Center
01.2013 - 04.2021
Member/Physician Advocate
Express Scripts Pharmacy
12.2011 - 05.2013
Office Manager
Solar Control Films
06.2010 - 12.2011
Certificate of Technical Studies - Principles Of Practice Management
MGMA
Medical Assistant - Medical Assisting
Everest College
High School Diploma -
Riverview Gardens Sr. High School
Some College (No Degree) - Health Administration
John Woods Community College
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