Daniela Mays Gobellan
Warrensburg
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Classroom Paraeducator
Colusa County Office of Education
01.2024 - 05.2025
- Supported classroom instruction by assisting teachers with lesson plans and implementing learning activities.
- Facilitated small group sessions to reinforce concepts and enhance student comprehension.
- Monitored student behavior, ensuring a positive and conducive learning environment.
- Collaborated with educators to adapt materials for diverse learning needs and abilities.
- Communicated regularly with teachers regarding student challenges and achievements to inform instructional strategies.
- Implemented individualized support plans for students requiring additional assistance in academic tasks.
- Enhanced student comprehension by utilizing interactive learning activities and differentiated instruction techniques.
- Strengthened students'' reading skills through targeted literacy interventions such as guided reading groups or phonics instruction.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Helped teacher prepare instructional material and displays.
Customer Service
UHaul
03.2023 - 07.2023
- Assist customers inside and outside a U-Haul center with U-Haul products and services.
- Use smartphone-based U-Scan technology to manage rentals and inventory.
- Move and hook up U-Haul trucks and trailers.
- Clean and te equipment on the lot including checking fluid levels.
- Answer questions and educate customers regarding products and services.
- Prepare rental invoices and accept equipment returned from rental.
- Install hitches and trailer wiring.
Secretary
American Carports Inc
01.2012 - 01.2022
- Greet clients and set a positive office atmosphere
- Answer phone calls, take messages, and redirect calls to appropriate offices.
- Organize and maintain files and records; update when necessary.
- Create and maintain updated documents and spreadsheets. Oversee sorting and distribution of incoming mail.
- Prepare outgoing mail (envelopes, packages, etc.) Operate office equipment, such as photocopier, printers, etc.
- Bookkeeping and issue invoices/checks.
- Record meeting minutes and dictations.
- Perform inventory of office supplies.
- Inserting data in customer files.
- Schedule appointments and meetings
Education
Luzerne County Community College
Nanticoke, PA01.2018
Skills
- Bilingual
- Prepared
- Honest
- Responsible
- Friendly
- Organized
- Emotional support
- Data collection
Certification
Title I Paraeducator
Certificate of Competency : Bilingual/Biliterate fluency in Spanish and English
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Classroom Paraeducator
Colusa County Office of Education
01.2024 - 05.2025
Customer Service
UHaul
03.2023 - 07.2023
Secretary
American Carports Inc
01.2012 - 01.2022
Luzerne County Community College
Awards
Paraeducator Certification, Top 2nd in Sales for the State of California, Most reliable
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