Daniela Hopkins
Joplin
Summary
Dynamic and dedicated professional eager to embrace new challenges and contribute to organizational success. Possesses a robust work ethic complemented by exceptional interpersonal skills, fostering positive relationships and collaboration within teams. Committed to continuous learning and growth, with a strong desire to expand knowledge and experience while driving impactful results for the organization.
Overview
10
10
years of professional experience
Work History
Program Coordinator
Firefly
Joplin, MO
08.2023 - Current
- Led training sessions for new team members, fostering a culture of knowledge sharing.
- Contributed to creating a nurturing, safe, and supportive atmosphere.
- Contributed to the development of Person Centered Service Plan (PCSP's), ensuring clearly defined and measurable outcomes.
- Ensured full compliance with organizational policies and HIPAA guidelines while safeguarding confidential health information.
- Supervised, coached, and evaluated team members to maintain consistent, high‑quality service delivery.
- Completed quarterly Record and Therap Reviews to verify documentation accuracy and adherence to authorized services (CN/ISD/PA).
- Collaborated closely with Primary Support Staff.
- Facilitated opportunities for community engagement and strengthened natural support networks for individuals served.
Primary Support Staff
Preferred Family Healthcare Inc.
Joplin, MO
05.2021 - 08.2023
- Composed, typed and distributed reports and routine correspondence throughout office.
- Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes.
- Handled clerical functions such as answering telephone calls and retrieving files to keep office functioning properly.
- Scheduled and confirmed appointments.
- Trained newly hired employees to fill key positions and maximize productivity.
- Assisted individuals with activities of daily living
- Set up and maintained paper and electronic filing systems for records, correspondence and other material.
Direct Support Staff
Preferred Family Healthcare Inc.
Joplin, MO
07.2018 - 05.2021
- Provided direct care to individuals with intellectual and developmental disabilities.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Accompanied & transported clients to appointments, errands and social activities.
- Tracked and reported clients' progress based on observations and conversations.
- Assisted individuals in learning and developing new skills.
- Followed care plan, administered medications, and assisted with personal hygiene and other activities of daily living.
Insurance Agent
Farmers Insurance
Joplin, MO
07.2016 - 07.2018
- Researched insurance plans to find the best affordable solutions for our customers needs.
- Analyzed customer needs and provided best options, upselling products and services.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services and best practices.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.
- Developed appropriate quotes based on risk information.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Achieved repeat business and referrals through personalized services.
Education
Courses Only - Studied Accounting And Business Management
Greenville Technical College
Greenville, SCCertificate in Customer Management - Studied Business Administration And Management
Cornell University
Coimbatore IndiaCOPC( Customer Operations Performance Center) Certificate & LEP (Leadership Essentials Program) Cert - Studied Business Administration
Aegis Global Academy
Coimbatore, IndiaHigh School Diploma -
Huntington High School
Huntington, WV06.2007
Skills
- Planning & Organizing
- Excel Spreadsheets
- Report Writing
- First Aid/CPR
- Customer Service
- Good Work Ethic
- Quick learner, Friendly, Positive Attitude
- Reliable & Trustworthy
- Organizational Skills
- People Skills
- Computer Skills
- Professional & self motivated
Timeline
Program Coordinator
Firefly
08.2023 - Current
Primary Support Staff
Preferred Family Healthcare Inc.
05.2021 - 08.2023
Direct Support Staff
Preferred Family Healthcare Inc.
07.2018 - 05.2021
Insurance Agent
Farmers Insurance
07.2016 - 07.2018
Certificate in Customer Management - Studied Business Administration And Management
Cornell University
COPC( Customer Operations Performance Center) Certificate & LEP (Leadership Essentials Program) Cert - Studied Business Administration
Aegis Global Academy
High School Diploma -
Huntington High School
Courses Only - Studied Accounting And Business Management
Greenville Technical College