DANIELA AGRAFOJO
Uruguay
Summary
Dynamic Help Desk Analyst, adept at technical support and troubleshooting. Successfully streamlined onboarding processes and created standard operating procedures, enhancing efficiency. Recognized for exceptional problem-solving and attention to detail, while conducting impactful training sessions on new technologies. Proven ability to manage multiple tasks effectively in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Help Desk Analyst
Tata Consultancy Services
01.2021 - Current
- Provided technical support for hardware and software issues across multiple platforms.
- Documented support requests and resolutions in ticketing system efficiently.
- Oversaw onboarding process, ensuring successful login and access to all necessary applications while verifying optimal system functionality.
- Troubleshot daily IT desktop client issues, supporting multiple departments, and various offices.
- Collaborated with cross-functional teams to resolve complex technical challenges.
- Created standard operating procedures to facilitate the resolution of common problems that may arise.
- Conducted training sessions for staff on new technologies and software tools.
Education
Associate of Science - Machine Learning
Universidad De La Empresa
Uruguay01-2026
Bachelor of Science - English
Universidad De Carabobo
Venezuela01.2016
Skills
- Computer security
- Time management
- Multitasking
- Technical support and troubleshooting
- Process documentation
- Problem solving
- Attention to detail
Languages
- English, Professional
- Spanish, Native
Strengths
- Self-Discipline to stay focused and productive without direct supervision.
- Effective Communication, mastering written and verbal communication, including the use of digital tools.
- Organization to manage time, prioritize tasks, and maintain an efficient workspace.
- Adaptability to different situations and technologies, as well as to project changes.
- Problem-Solving skills to independently identify and troubleshoot problems.
- Teamwork, The effective collaboration with other team members is key.
Certification
- Communicating with Transparency | LinkedIn | 2020
- Strategic Business Analysis Essentials | LinkedIn | 2022
- What is Generative AI | LinkedIn | 2024
- Wireless Networking Essencial Training | LinkedIn | 2025
- Critical Thinking | LinkedIn | 2025
- Introduction to AI Automation | LinkedIn | 2025
Timeline
Help Desk Analyst
Tata Consultancy Services
01.2021 - Current
Associate of Science - Machine Learning
Universidad De La Empresa
Bachelor of Science - English
Universidad De Carabobo
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